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Firefox has done it again

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The pinned shortcuts on my newtab page have all disappeared once again. I've gone to about:config > browser.newtabpage.pinned and my shortcuts are all listed. But only blank boxes show up on the page. It will not accept a new entry when I try to enter one. It goes back to the blank white box. Why does this keep happening? Can anyone give me a Firefox for Dummies way to fix this?? Thanks!

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The pinned shortcuts on my newtab page have all disappeared once again. I've gone to about:config > browser.newtabpage.pinned and my shortcuts are all listed. But only blank boxes show up on the page. It will not accept a new entry when I try to enter one. It goes back to the blank white box. Why does this keep happening? Can anyone give me a Firefox for Dummies way to fix this?? Thanks! ''Email removed for privacy''
附加的畫面擷圖

由 NoahSUMO 於 修改

所有回覆 (9)

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Log out of your sync account, visit about:support in the address bar, click the "Clear startup cache" button on the right side and then restart the browser. Reload the new tab page without the cache by pressing Ctrl+F5.

有幫助嗎?

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Still not showing my shortcuts. Thanks, anyway.

有幫助嗎?

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Does it still happen in Troubleshoot Mode?

有幫助嗎?

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Yes. The shortcuts are still missing. Just white boxes that won't accept a new shortcut. I can input the info, but it's not accepted.

有幫助嗎?

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Are there any active enterprise policies listed in about:policies?

有幫助嗎?

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I don't know what that is, BUT..........I went into troubleshoot mode>about:config>browsers.newtabpage.pinned>both lines after the pinned shortcuts were marked TRUE. I changed them to false and VOILA! My shortcuts came back. I have no idea what True and False means, but it worked. At least for now. Thanks for all of your input. (As to the policies, I just checked and it is inactive.) Thanks again!

有幫助嗎?

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Are you using Sync as pinned tab are part of syncing prefs? services.sync.prefs.sync.<pref name> are Sync control prefs that determine which prefs to sync.

有幫助嗎?

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I'm attaching a screenshot of what appears below browser.newtabpage.pinned. You tell me if I'm using Sync. As I said previously, there needs to be a Firefox for Dummies. I know a lot but not everything. Especially the technical stuff. Thanks!

raydle1101

有幫助嗎?

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The sync icon in the toolbar indicates whether you are signed into a sync account.

有幫助嗎?

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