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"retrieve documents" from financial institution

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  • 最近回覆由 cor-el

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There is one site, where my IRA is located, ("mystreeetscape.com:") where I am never able to open my statements or retrieve tax documents. I get the message "Please wait while we retrieve your documents" but the circle just keeps going around forever. This has persisted for quite a while, and I would rather not download and use another browser if Firefox is able to work for this. I have not had this problem with any other bank accounts or financial places - eg: Fidelity is fine, etc.

Thanks for any help you can give me.

There is one site, where my IRA is located, ("mystreeetscape.com:") where I am never able to open my statements or retrieve tax documents. I get the message "Please wait while we retrieve your documents" but the circle just keeps going around forever. This has persisted for quite a while, and I would rather not download and use another browser if Firefox is able to work for this. I have not had this problem with any other bank accounts or financial places - eg: Fidelity is fine, etc. Thanks for any help you can give me.

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You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

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