搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Emails using Thunderbird won't 'Send.'

  • 3 回覆
  • 0 有這個問題
  • 8 次檢視
  • 最近回覆由 Matt

more options

Since October 18, 2023, emails using Thunderbird will not 'Send.' My nephew, who is very good at technology since that's his job, did change my Inbox to 'imap' from 'pop' as that's the direction my server, Spectrum (aka Charter) has gone, so I'm receiving messages. I"ve called Spectrum twice, but they haven't been able to help me, as their people aren't well versed in third-party servers. The 'Send' is still a problem, which he thinks is something going on between Thunderbird and Spectrum's server. Please advise. Thank you.

Since October 18, 2023, emails using Thunderbird will not 'Send.' My nephew, who is very good at technology since that's his job, did change my Inbox to 'imap' from 'pop' as that's the direction my server, Spectrum (aka Charter) has gone, so I'm receiving messages. I"ve called Spectrum twice, but they haven't been able to help me, as their people aren't well versed in third-party servers. The 'Send' is still a problem, which he thinks is something going on between Thunderbird and Spectrum's server. Please advise. Thank you.

所有回覆 (3)

more options

Try changing SMTP server to mobile.charter.net, port 587 and connection to STARTTLS and normal password. If that doesn't work, try changing STARTTLS to SSL/TLS. Report back on status. You are not the first to report that Spectrum does not provide tech support. Unfortunate for their users.

有幫助嗎?

more options

No, it does not solve the problem. I first tried the port 587, STARTTLS, and normal password option. Didn't work. Then I did the SSL/TLS, and it said it was copying the message to "SentMail" folder. "Not placed in SentMail folder due to network or file access errors." Each time, another message said it had 'timed out.' Said to save my message into Local Folders/Sent Mail-johnandjeanp@chartemi.net (IMAP).

It appears to be a problem between Thunderbird and Spectrum Server.

有幫助嗎?

more options

I suggest you try disabling your antivirus and see if you still have these copy errors (they are not send errors. The message sent) you might also want to check on the spectrum web mail to see if there is a copy in the send folder.

Google at least add outgoing mail to the sent folder as it passes through, that in itself can cause issues on Google because the IMAP add and their own is concurrent. Perhaps this is what is happening with spectrum, in which case you can change Thunderbird setting so it does not save a copy of sent mail.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題