Hi, I have to agree with Dropa. I believe AT&T has multiple different logins for their products. I remember them requiring customers to have a separate logins for their mobile accounts & their U-Verse Cable TV/Home Phone accounts. It would not surprise me to hear them say you need a separate login for their Direct TV accounts as well. You can confirm by speaking with their support agents here: https://www.att.com/support/contact-us/ DIRECTV Billing & Account support phone number: 1-800-531-5000 Everyday 8am-10pm ET Technical support Available 24/7 Or if you scroll down to the bottom of this page: https://www.directv.com/support/stream/ You will see a "Prefer to chat? Chat now" button. Click the "Chat now" button twice to open a Chat popup to talk to a support agent.