Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Sorry. We’ve locked your account. A comedy of errors.

  • 1 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 Chris Ilias

jaak0226
jaak0226
more options

Hi Firefox, thanks for a great browser.

Could you please help unlocking the account for [REDACTED BY MODERATOR]

I was busy logging in to Firefox (today's update) using my account and wished to store my login info, but the link upon login was a long useless address specific to the post-login screen and related to adding more devices. I opened a new tab but this was, apparently, a sticky login and the new tab was logged in as well. I logged out of that tab with the obvious (hindsight) effect of interrupting the previous tab/s.

Long story short, the immediate effect was the message in the subject line of this mail. Firefox locked my account and I need it unlocked.

Thanks for your trouble. Kind regards Jacques


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Hi Firefox, thanks for a great browser. Could you please help unlocking the account for ''[REDACTED BY MODERATOR]'' I was busy logging in to Firefox (today's update) using my account and wished to store my login info, but the link upon login was a long useless address specific to the post-login screen and related to adding more devices. I opened a new tab but this was, apparently, a sticky login and the new tab was logged in as well. I logged out of that tab with the obvious (hindsight) effect of interrupting the previous tab/s. Long story short, the immediate effect was the message in the subject line of this mail. Firefox locked my account and I need it unlocked. Thanks for your trouble. Kind regards Jacques ''[Personal information removed by moderator. Please read [[Mozilla Support rules and guidelines]], thanks.]''

由 Chris Ilias 於 修改

所有回覆 (1)

Chris Ilias
Chris Ilias
  • Moderator
more options

Hi Jacques, From your wording, I get the impression that you think you are directly contacting developers or Mozilla employees. You are not. This is a community support forum. The people that answer questions here are users just like you, volunteering their time. For privacy reasons, I've removed the email address from your forum post.

I also want to clarify what you said..."logging in to Firefox (today's update)". You don't need an account to use the Firefox web browser. An account is only required for using the sync feature and other services

Could you please clarify what account was locked? Was it a Firefox account or a Gmail account?