搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Clear cookies and site data ? Keeps coming back

  • 12 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 cor-el

more options

I try to clear cookies and site data but it doesn't work and keeps coming back. I've cleared hundreds of times before with no problem but now for some reason the data doesn't clear. I've tried clearing history first, or clearing each item individually but nothing working? What do I do?

I try to clear cookies and site data but it doesn't work and keeps coming back. I've cleared hundreds of times before with no problem but now for some reason the data doesn't clear. I've tried clearing history first, or clearing each item individually but nothing working? What do I do?

所有回覆 (12)

more options

Cache web content gets deleted but not Cookies and site data After trying to delete the dialogue box shows 0 cookies but still storing site data. This has never happened before. What's wrong?

more options

Have you done this?

Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn off Always Use Private Browsing Mode Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.


Macs: Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Images) file. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

more options

Thanks I didn't know HIstory had private option. I'm using a mac. This Did Not work problem started after making no changes Think will reinstall firefox Any other suggestions ?

more options

If the problem returns, give us any details.

more options

The problem has never left'. Everything else is fine but 'cookies and site data' will not clear. Ever since firefox version change or upgrade about six weeks a go. I've been deleting cookies and history for years using firefox (since 2005 ish) and never had this problem. The storage is getting larger or course.

more options

What if you switch to using the "Manage Data" button and remove the sites manually there -- does that work? If the sites are gone but storage is still being used, maybe there is a math error...

more options

I don't know how to remove site manually? Do you mean removing bookmarks? I am going to try to back up my bookmarks then removing firefox and reinstalling. I am using a mac.

more options

donnydevil said

jscher2000 said

What if you switch to using the "Manage Data" button and remove the sites manually there -- does that work? If the sites are gone but storage is still being used, maybe there is a math error...

I don't know how to remove site manually? Do you mean removing bookmarks?

Not bookmarks!!

It sounded like you were using the Clear Data... button. I'm suggesting using the button just below that, the Manage Data... button.

more options

I tried that days a go doesn't work thanks for trying

more options

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted. http://kb.mozillazine.org/Cookies

https://support.mozilla.org/kb/Deleting+cookies


Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.

more options

donnydevil said

jscher2000 said

donnydevil said

jscher2000 said

What if you switch to using the "Manage Data" button and remove the sites manually there -- does that work? If the sites are gone but storage is still being used, maybe there is a math error...
I don't know how to remove site manually? Do you mean removing bookmarks?
... I'm suggesting using the button just below that, the Manage Data... button.
I tried that days a go doesn't work thanks for trying

What is left after you remove everything from Manage Data?

more options

You aren't using Private Browsing mode (Always use Private Browsing mode; Never Remember History) as in PB mode your personal data is kept in memory and expires automatically ? Data from a regular session can't be cleared while you are in PB mode.