搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crashing 10.15.7

  • 23 回覆
  • 1 有這個問題
  • 66 次檢視
  • 最近回覆由 FredMcD

more options

Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chrome now -- no problem yet. I'm wondering if GPU is at fault. I've ramped up cooling based on GPU. Still crashing. Tried holding down D and option D to test ram but I just get a command line on a non-responsive screen.

Model Name: Mac mini

 Model Identifier:	Macmini6,2
 Processor Name:	Quad-Core Intel Core i7
 Processor Speed:	2.6 GHz
 Number of Processors:	1
 Total Number of Cores:	4
 L2 Cache (per Core):	256 KB
 L3 Cache:	6 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 Boot ROM Version:	424.0.0.0.0
 SMC Version (system):	2.8f0
Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chrome now -- no problem yet. I'm wondering if GPU is at fault. I've ramped up cooling based on GPU. Still crashing. Tried holding down D and option D to test ram but I just get a command line on a non-responsive screen. Model Name: Mac mini Model Identifier: Macmini6,2 Processor Name: Quad-Core Intel Core i7 Processor Speed: 2.6 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 6 MB Hyper-Threading Technology: Enabled Memory: 16 GB Boot ROM Version: 424.0.0.0.0 SMC Version (system): 2.8f0

所有回覆 (20)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

bp-5f3a528e-c818-4c15-8616-687060211028 10/28/21, 7:18 PM

more options

bp-5f3a528e-c818-4c15-8616-687060211028 Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

Attention Sumos, there are 12 related bug reports

more options

Several of the bug reports think this may be caused by an Apple update.

I called for more help.

more options

Thank you so much for your help. I only posted one crash because before I got to read your instructions I completely uninstalled Firefox and reinstalled.

Is this sufficient or if more crashes occur, would more reports help?

There was just a recent update from Apple.

Your efforts are very much appreciated.

more options

Yes. Post any new crash report numbers. While they may be the same as the above, they could also be different.

more options

Here are more. Thanks


Submitted Crash Reports Report ID Date Submitted

bp-401a4908-6250-45cd-b15f-741bf0211030 10/30/21, 1:32 PM

bp-5f3a528e-c818-4c15-8616-687060211028 10/28/21, 7:18 PM

bp-47b6f436-2c02-4e1f-9cbe-421270211030 10/30/21, 6:37 PM

bp-9de22508-7b51-4125-a3d1-c9e5b0211030 10/30/21, 6:37 PM

bp-c371f734-0046-4fff-87c0-b48730211030 10/30/21, 6:37 PM

bp-c88548d7-bbed-4f7e-8082-407480211030 10/30/21, 6:37 PM

bp-f7f06197-9971-4719-918c-52dea0211030 10/30/21, 6:37 PM

bp-26d35a68-a336-43bf-ad83-f05550211030 10/30/21, 6:37 PM

bp-e83118d9-0ae4-4a28-85de-cf7610211030 10/30/21, 6:37 PM

bp-c0a3fc45-95e4-4393-a896-128b60211030 10/30/21, 6:37 PM

bp-576069fe-8b67-41be-b6e7-28c0b0211030 10/30/21, 6:37 PM

more options

bp-401a4908-6250-45cd-b15f-741bf0211030 = Uptime 33 seconds bp-47b6f436-2c02-4e1f-9cbe-421270211030 = Uptime 4,152 seconds (1 hour, 9 minutes and 12 seconds) bp-9de22508-7b51-4125-a3d1-c9e5b0211030 = Uptime 5,723 seconds (1 hour, 35 minutes and 23 seconds) bp-c371f734-0046-4fff-87c0-b48730211030 = Uptime 500 seconds (8 minutes and 20 seconds)

Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

Attention Sumos, there are 12 related bug reports

more options

What were you doing at the time? surfing, watching a clip, reading something . . . .


Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

more options

Mostly, I was jumping around google maps. It would also crash when I zoomed on weather maps. I think it may have been crashing on other things before I wiped my old firefox. I had many divergent tabs up... not sure how many, 20 or more for sure.

more options

Crashing now at the drop of a hat.

bp-7d6d2231-51be-4157-a50c-5d4480211101 11/1/21, 12:08 PM View bp-067419cb-f6e2-427b-9c9e-f44fb0211101 11/1/21, 12:08 PM View bp-51e86de6-bbbc-4d47-8661-2ddba0211101 11/1/21, 12:08 PM View bp-4fc0abad-f5a7-4e86-a01f-6fc950211101 11/1/21, 12:08 PM View bp-c1ef83d2-db8d-4366-88ea-913eb0211101 11/1/21, 12:08 PM View bp-321f57ca-ee65-437a-a0ab-c1c9c0211101 11/1/21, 11:54 AM View bp-0dcea07b-f22e-4aaf-9783-edd270211101 11/1/21, 11:54 AM View bp-6575ba09-4f2b-446d-bd44-55eb10211101 11/1/21, 11:54 AM View

more options

bp-7d6d2231-51be-4157-a50c-5d4480211101 = Uptime 73 seconds (1 minute and 13 seconds) bp-067419cb-f6e2-427b-9c9e-f44fb0211101 = Uptime 558 seconds (9 minutes and 18 seconds) bp-51e86de6-bbbc-4d47-8661-2ddba0211101 = Uptime 25 seconds bp-4fc0abad-f5a7-4e86-a01f-6fc950211101 = Uptime 24 seconds

Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

Attention Sumos, there are 12 related bug reports

more options

afarr83 said

Mostly, I was jumping around google maps.

Are you crashing only when you have Google tab open or does it crash without Google?

more options

Another Mac user is having the same type of crashes; https://support.mozilla.org/en-US/questions/1356221

more options

Fred Weather channel radar crashes it every time. Also PlayWSOP poker site crash every time. I have used this browser on those sites for many many years, never a problem. Very strange

more options

For now, can you use a different browser on those sites?

more options

Of course, but I'm hoping its temporary. I have all my bookmarks etc. on firefox

more options

Firefox started crashing at the drop of at hat. Anything I did and sometimes nothing.

I overwrote my HD with a clone I happened to make just before the Catalina update. Everything is working fine now. Before I did this Firefox was crashing constantly no matter what I did. I will not update until this is resolved.

more options
more options

I checked and Apple sent a software update on 10/27. It was not a full blown new version update to a new level, just a quick security update. I've run many of those in the past without a problem, but I'm pretty sure the date of the update correlates with the beginning of the crashes. I sure hope this is just a temporary thing.

  1. 1
  2. 2