Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

I can not run the firefox installer after download - I get the message can not create temp folder archive

  • 2 回覆
  • 1 有這個問題
  • 10 次檢視
  • 最近回覆由 cor-el

tfam567
tfam567
more options

I have newer HP windows 10 computer. Firefox stopped working. I tried to install again. After downloading I received the following message when trying to install - "can not create temp folder archive" Please help.

I have newer HP windows 10 computer. Firefox stopped working. I tried to install again. After downloading I received the following message when trying to install - "can not create temp folder archive" Please help.

所有回覆 (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi, sorry to hear about this problem. If you are using the small download (stub installer), could you try the full download (offline installer) and see whether that works better:

https://www.mozilla.org/firefox/all/#product-desktop-release

Please double-check the selectors to make sure the correct language and OS are selected.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Quote: "can not create temp folder archive"

That is a problem with the 7-ZIP extractor that is able to extract the archive to the temp folder.

You can check the permissions and owner for the temp folder (%TMP% and %TEMP%) via "Properties -> Security -> Advanced" in the right-click context menu.