Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Thunderbird wanted to reboot so I let it. Now its stuck in a constant reboot loop. I've tried doing a Windows safe mode but that didn't work. Any help please.

  • 2 回覆
  • 1 有這個問題
  • 27 次檢視
  • 最近回覆由 Bontboy

more options

Thunderbird just won't run since the last update. It just gives a message indicating "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now?" After 4 hours of constantly restarting my computer I have given up.

I am hesitant about uninstalling and then reinstalling because I don't want to lose my existing data.

Thunderbird just won't run since the last update. It just gives a message indicating "Your computer must be restarted to complete a previous upgrade of Thunderbird. Do you want to reboot now?" After 4 hours of constantly restarting my computer I have given up. I am hesitant about uninstalling and then reinstalling because I don't want to lose my existing data.

被選擇的解決方法

You probably won't lose your data, but it may take a few steps to make TB recognize it as before. One simple step that often corrects a faulty update is to close TB, open the profile folder, located at

C:\Users\user\AppData\Roaming\Thunderbird\Profiles\8charstring.default

(AppData is hidden by default)

and delete the global-messages-db.sqlite file. It will be automatically rebuilt on restart of TB. Does TB open normally?

從原來的回覆中察看解決方案 👍 0

所有回覆 (2)

more options

選擇的解決方法

You probably won't lose your data, but it may take a few steps to make TB recognize it as before. One simple step that often corrects a faulty update is to close TB, open the profile folder, located at

C:\Users\user\AppData\Roaming\Thunderbird\Profiles\8charstring.default

(AppData is hidden by default)

and delete the global-messages-db.sqlite file. It will be automatically rebuilt on restart of TB. Does TB open normally?

more options

Many thanks for getting back to me, but I had managed to fix it before receiving your reply. I eventually copied my profile just incase anything went wrong and attempted to uninstall Thunderbird using Windows uninstall. This didn't work so I used a program called "IObit Uninstaller" instead. This took quite a while to carry out as I had to uncheck various files that were left behind during the process. I then rebooted my computer and reinstalled Thunderbird which proved successful and went on like a dream. Your email was there waiting.

So once again thank you for your response.

Bontboy.