Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多
Solved 封存

Accounts page not loading

slothmaster91 replied
slothmaster91

Steps to reproduce:

On my Nexus 5P, running Android 8.1.0, Firefox for Android 68.2.0 (latest), No Add-ons, if I try to navigate to https://accounts.firefox.com or using the Settings->Sign In menu, the pages do NOT load.

Actual results:

Navigating to https://accounts.firefox.com gives me a HTTP 500 Internal Server Error. Navigating to the Settings menu, and then clicking on "Sign In" takes me to about:accounts?action=signin&entrypoint=preferences, which never loads.

Expected results:

I should see a page with a username and password field so I can sign in.

Steps to reproduce: On my Nexus 5P, running Android 8.1.0, Firefox for Android 68.2.0 (latest), No Add-ons, if I try to navigate to https://accounts.firefox.com or using the Settings->Sign In menu, the pages do NOT load. Actual results: Navigating to https://accounts.firefox.com gives me a HTTP 500 Internal Server Error. Navigating to the Settings menu, and then clicking on "Sign In" takes me to about:accounts?action=signin&entrypoint=preferences, which never loads. Expected results: I should see a page with a username and password field so I can sign in.
附加的畫面擷圖

由 slothmaster91 於 修改

所有回覆 (2)

Hi

Do you have any add-ons installed in Firefox for Android?

選擇的解決方法

Tried this both with Firefox's recommended Addons (HTTPS Everywhere, Privacy Badger, Ghostery, UBlock Origin), and without any addons at all, from a fresh install. Both do not work.

Issue was my browser was blocking all cookies by default. Issue now fixed.

由 slothmaster91 於 修改