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How do I contact a Mozilla/Firefox employee about my problem? Synced tabs issue

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I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that's a lot of tabs and the past 2 days I've been actually sorting them and closing some of them. I realized I could do this on my desktop as well. Anyways my phone froze while I had Firefox open, and I realized my tabs on there were all missing... I decided not to panic yet because I could still get to them on my desktop. Turns out when I open the "synced tabs" pane on my desktop which is logged into the same firefox account.. none of the 100+ tabs are there anymore either. How do I actually contact someone that can revert my sync status or whatever to a previous state so I can get my tabs and stuff back that I had open? Firefox crashing on my phone SHOULD NOT EVER somehow close all of those tabs on BOTH the phone and the computer. I guess the crash of firefox somehow wiped them out, and then my desktop synced with that account, realized those tabs were "closed" and cleared the list there as well.

HELP??

I have an android phone running android 9 (Pie) and I had over 100 tabs on it open (mostly news articles and stuff). It is signed into my Firefox account. I realized that's a lot of tabs and the past 2 days I've been actually sorting them and closing some of them. I realized I could do this on my desktop as well. Anyways my phone froze while I had Firefox open, and I realized my tabs on there were all missing... I decided not to panic yet because I could still get to them on my desktop. Turns out when I open the "synced tabs" pane on my desktop which is logged into the same firefox account.. none of the 100+ tabs are there anymore either. How do I actually contact someone that can revert my sync status or whatever to a previous state so I can get my tabs and stuff back that I had open? Firefox crashing on my phone SHOULD NOT EVER somehow close all of those tabs on BOTH the phone and the computer. I guess the crash of firefox somehow wiped them out, and then my desktop synced with that account, realized those tabs were "closed" and cleared the list there as well. HELP??
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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I need my account sync status reverted to at least 9/03/19 at around 1PM Central Standard Time but not sure how to reach anyone that can do that....

I need my account sync status reverted to at least 9/03/19 at around 1PM Central Standard Time but not sure how to reach anyone that can do that....
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WestEnd
  • Top 25 Contributor
60 個解決方法 5379 個答案

This is only End User help not a support or ticket request line. For Sync issue look here:

Firefox Sync troubleshooting and tips https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips

This is only End User help not a support or ticket request line. For Sync issue look here: Firefox Sync troubleshooting and tips https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips
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the-edmeister
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  • Moderator
5397 個解決方法 40134 個答案

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Brad said

I need my account sync status reverted to at least 9/03/19 at around 1PM Central Standard Time but not sure how to reach anyone that can do that....

There is no "revert" feature. Sync doesn't retain any backups, only the latest data that was synchronized.

''Brad [[#answer-1248876|said]]'' <blockquote> I need my account sync status reverted to at least 9/03/19 at around 1PM Central Standard Time but not sure how to reach anyone that can do that.... </blockquote> There is no "revert" feature. Sync doesn't retain any backups, only the latest data that was synchronized.
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