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技術支援討論區

in Firefox 68 on Windows, which executable(s) must have outbound internet access for self-update to work?

已張貼

firefox's self-update feature does not work when windows 8.1 firewall is configured to block outbound connections other than the firefox executable.

reproduce in windows 8.1 (64-bit): 1. configure windows firewall to block all outbound connections not matching a rule 2. configure windows firewall to allow all incoming connections 3. configure windows firewall rule to allow outbound traffic for file "%programfiles%\mozilla firefox\firefox.exe" 4. install firefox 68 or 68.0.1 (64-bit) 5. click help > about firefox 6. the update graphic spins forever with no progress

other info: 1. this was not an issue prior to firefox 68 2. configuring windows firewall to allow all outbound connections enables firefox update to succeed 3. the article appears to be missing something: https://support.mozilla.org/en-US/kb/configure-windows-firewall-allow-firefox-access

firefox's self-update feature does not work when windows 8.1 firewall is configured to block outbound connections other than the firefox executable. reproduce in windows 8.1 (64-bit): 1. configure windows firewall to block all outbound connections not matching a rule 2. configure windows firewall to allow all incoming connections 3. configure windows firewall rule to allow outbound traffic for file "%programfiles%\mozilla firefox\firefox.exe" 4. install firefox 68 or 68.0.1 (64-bit) 5. click help > about firefox 6. the update graphic spins forever with no progress other info: 1. this was not an issue prior to firefox 68 2. configuring windows firewall to allow all outbound connections enables firefox update to succeed 3. the article appears to be missing something: https://support.mozilla.org/en-US/kb/configure-windows-firewall-allow-firefox-access
引用

額外的系統細節

已安裝的外掛程式

  • Shockwave Flash 27.0 r0

應用程式

  • Firefox 68.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/68.0.2/WINNT/en-US/

擴充套件

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Bulk Media Downloader 0.2.1 ({72b2e02b-3a71-4895-886c-fd12ebe36ba3})
  • Bypass Forced Download 0.2.0 (bypass-forced-download@lukas-mai.addons.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Fess Google Bookmark Extension 1.0.8 (GBE@fess16.blogspot.com)
  • Gesturefy 2.1.1 ({506e023c-7f2b-40a3-8066-bc5deb40aebe})
  • Google 1.0 (google@search.mozilla.org)
  • LastPass: Free Password Manager 4.31.2.3 (support@lastpass.com)
  • Mute sites by default 1.10 (@mute-sites-by-default)
  • Tree Style Tab 3.1.7 (treestyletab@piro.sakura.ne.jp)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • uMatrix 1.3.16 (uMatrix@raymondhill.net)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Classic Theme Restorer 1.7.3.1 (ClassicThemeRestorer@ArisT2Noia4dev) (Inactive)
  • DownThemAll! 3.0.8 ({DDC359D1-844A-42a7-9AA1-88A850A938A8}) (Inactive)
  • FireGestures 1.11.1 (firegestures@xuldev.org) (Inactive)
  • FlashGot 1.5.6.14 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34}) (Inactive)
  • Hide Caption Titlebar Plus ⁴ 4.0.5 (hidecaptionplus-dp@dummy.addons.mozilla.org) (Inactive)
  • Keybinder 2.0.5 (keybinder@fail.cl) (Inactive)

JavaScript

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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
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修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否

提出問題者

similar issue here

also worth noting that manually downloading the firefox installer and using it to upgrade works fine.

[https://www.reddit.com/r/firefox/comments/cg3m5t/firefox_update_stuck_on_downloading_update_0_bytes/ similar issue here] also worth noting that manually downloading the firefox installer and using it to upgrade works fine.
這篇文章有幫助嗎?
引用
FredMcD
  • Top 10 Contributor
4229 個解決方法 59021 個答案

Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder)

The maintenance program may also need access.


Set the firewall options to alert you when a program wants access.


Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0.223

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) The maintenance program may also need access. Set the firewall options to alert you when a program wants access. ------------------ '''Separate Security Issue:''' Update your Flash Player or remove it using these links; [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows] {web link} [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac] {web link} '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player '''Version 32.0.0.223 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
這篇文章有幫助嗎? 0
引用

提出問題者

thanks for the ideas.

i forgot to mention i had already unblocked the mozilla maintenance service, which has its executable located at: "%programfiles(x86)%\mozilla maintenance service\maintenanceservice.exe"

blocking/unblocking the mozilla maintenance service does not appear to affect the issue.

regarding the mozilla maintenance service, i should mention that it fails to start when i try to start it manually. the error message is "error 1: incorrect function". i doubt this is the cause though because firefox is able to update itself if i disable the outbound firewall.

displaying firewall notifications is only available for inbound connection blocks, as far as i can tell. i can, however, see each time an executable is blocked when attempting an outbound connection. this is visible in the windows security log as an event. over a 24-hour period, there are blocked executables, but none of them are in a folder related to mozilla or firefox. below is a list of the blocked programs:

  1. \device\harddiskvolume2\programdata\battle.net\agent\agent.6776\agent.exe
  2. \device\harddiskvolume2\windows\system32\svchost.exe
  3. \device\harddiskvolume2\windows\system32\lsass.exe
  4. \device\harddiskvolume2\windows\system32\wsqmcons.exe
  5. \device\harddiskvolume2\program files\malwarebytes\anti-malware\mbamtray.exe
  6. \device\harddiskvolume2\program files (x86)\battle.net\battle.net.11346\systemsurvey.exe

the only one of these that firefox could be dependent on for outbound internet traffic is svchost. it's possible that firefox is using a service in an svchost process which is attempting to make outbound internet connections. i'm hoping someone can confirm or deny this.

also worth mentioning is that a manual firefox update is able to successfully determine if firefox is up to date. after updating firefox manually, clicking help => about firefox shows "firefox is up to date". when firefox is not up to date, the updater only gets stuck on the "downloading" part.

thanks for the ideas. i forgot to mention i had already unblocked the mozilla maintenance service, which has its executable located at: "%programfiles(x86)%\mozilla maintenance service\maintenanceservice.exe" blocking/unblocking the mozilla maintenance service does not appear to affect the issue. regarding the mozilla maintenance service, i should mention that it fails to start when i try to start it manually. the error message is "error 1: incorrect function". i doubt this is the cause though because firefox is able to update itself if i disable the outbound firewall. displaying firewall notifications is only available for inbound connection blocks, as far as i can tell. i can, however, see each time an executable is blocked when attempting an outbound connection. this is visible in the windows security log as an event. over a 24-hour period, there are blocked executables, but none of them are in a folder related to mozilla or firefox. below is a list of the blocked programs: # \device\harddiskvolume2\programdata\battle.net\agent\agent.6776\agent.exe # \device\harddiskvolume2\windows\system32\svchost.exe # \device\harddiskvolume2\windows\system32\lsass.exe # \device\harddiskvolume2\windows\system32\wsqmcons.exe # \device\harddiskvolume2\program files\malwarebytes\anti-malware\mbamtray.exe # \device\harddiskvolume2\program files (x86)\battle.net\battle.net.11346\systemsurvey.exe the only one of these that firefox could be dependent on for outbound internet traffic is svchost. it's possible that firefox is using a service in an svchost process which is attempting to make outbound internet connections. i'm hoping someone can confirm or deny this. also worth mentioning is that a manual firefox update is able to successfully determine if firefox is up to date. after updating firefox manually, clicking help => about firefox shows "firefox is up to date". when firefox is not up to date, the updater only gets stuck on the "downloading" part.
這篇文章有幫助嗎?
引用
FredMcD
  • Top 10 Contributor
4229 個解決方法 59021 個答案

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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