X
點擊此處開啟此網站的行動版。

技術支援討論區

I have a large blank space(line) in Firefox window at the bottom that can not be removed. Please help!

已張貼

This appears when I am working in full screen mode. I cannot remove it. I have tried starting Firefox in safe mode, uninstalled Firefox, but nothing helps.

This appears when I am working in full screen mode. I cannot remove it. I have tried starting Firefox in safe mode, uninstalled Firefox, but nothing helps.
附加的畫面擷圖

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:64.0) Gecko/20100101 Firefox/64.0

更多資訊

FredMcD
  • Top 10 Contributor
4310 個解決方法 60534 個答案

Is this on every webpage? On every website?

Is it possible that is the end of the page?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Is this on every webpage? On every website? Is it possible that is the end of the page? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

提出問題者

Thank you for your questions. This happens only when using Firefox. Other programms (ex. Excel, Outlook, Adobe) are working fine. This affects only my main monitor. 1 have 2 monitors. Starting Firefox in Safe mode is not helping unfortunetaly. Is it not the end on the page. When I drag the Firefox window in other monitor, the problem disappears. We have 15 computers in our office and we are having the same problem on almost all computers, so this is not a unique problem for my computer. Also I have tried disabling " Use hardware acceleration when available". Your help will be really appreciated.

Thank you for your questions. This happens only when using Firefox. Other programms (ex. Excel, Outlook, Adobe) are working fine. This affects only my main monitor. 1 have 2 monitors. Starting Firefox in Safe mode is not helping unfortunetaly. Is it not the end on the page. When I drag the Firefox window in other monitor, the problem disappears. We have 15 computers in our office and we are having the same problem on almost all computers, so this is not a unique problem for my computer. Also I have tried disabling " Use hardware acceleration when available". Your help will be really appreciated.
FredMcD
  • Top 10 Contributor
4310 個解決方法 60534 個答案

The monitor with the problem, is it the same type as the ones not having the issue?

I called for more help.

FredMcD said

Is this on every webpage? On every website?
The monitor with the problem, is it the same type as the ones not having the issue? I called for more help. ''FredMcD [[#answer-1189692|said]]'' <blockquote> Is this on every webpage? On every website? </blockquote>

提出問題者

Yes, it is the same type of monitor as the one not having problems. And yes, this error is on every website. We believe it could be related to CPU or video card resource?

Yes, it is the same type of monitor as the one not having problems. And yes, this error is on every website. We believe it could be related to CPU or video card resource?