locked account because Firefox thinks an email is invalid. no way to fix this?!?
I am working on a computer migration for a relative. We are trying to get them all restored and spun up on the new computer (the original one experienced a hardware failure and is unrecoverable) and Firefox is being a massive problem...
When attempting to sign-in, their username (email address) and password work just fine, but the unexpected two-factor email authentication/verification message never came through. After attempting to re-send the verification email, we were presented with the message that the account is "locked" and "if this is a valid email, _let us know_ and we can help unlock your account" (however that "let us know" link goes nowhere helpful... it only sends you to this forum, not to a page where you can call or email support directly.)
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I called an administrator. Please wait
Such e-mail is always sent to the address on file with the website.
Check your user profile at the site. Also, check your junk mail folder.
I understand that you are encountering issues with signing in to your Firefox account.
You have received a message that your account has been locked
First wait 24 hours until trying again. If it fails again and you still have access to the email account, then please create a bugzilla.mozilla.org account and use this link to create a request.
This is when your account is locked and you do not have access to the email account you created this Firefox account in, or the email is no longer accessible. I would recommend making a backup of your local profile first and then creating a new Firefox account.
If there is still a problem, please feel free to reply to this thread and we can help you the best that we can.