What is the exact error message?

Please provide public link(s) (no password) that we can check out. No Personal Information Please !

https://www.unicef.org.uk/

https://www.ciwf.org.uk/

Secure Connection Failed

An error occurred during a connection to www.ciwf.org.uk. Peer received a valid certificate, but access was denied. Error code: SSL_ERROR_ACCESS_DENIED_ALERT

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

This is an example.

Thanks, Sue P

suepeach said

https://www.unicef.org.uk/ https://www.ciwf.org.uk/ Secure Connection Failed An error occurred during a connection to www.ciwf.org.uk. Peer received a valid certificate, but access was denied. Error code: SSL_ERROR_ACCESS_DENIED_ALERT The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem. Learn more… Report errors like this to help Mozilla identify and block malicious sites This is an example. Thanks, Sue P

Hi, if you have been to these sites before please clean your cache and cookies as these sites are now using a different Certificate than they were before.

You can also try going into Fsecure settings if possible and putting these sites into trusted by adding the web address.

Also check with Fsecure https://community.f-secure.com/ forum to see if other users are having issues with current version. Also please update yours.

I find nothing wrong with the sites myself. Please let us know if need help still after checking the above out. Thank You.

I wouldn't have a clue how to clean cache and cookies! This is the problem, as soon as things go wrong you need to be a real tecchie. I am not, I just expect it to work. I'll ask my brother. Thanks

PS. I went into FSecure and changed something slightly (fingers were crossed it wouldn't make the problem worse). It seems to have worked; I can now ask it to allow the sites, which it wouldn't before.

Thank you for trying to help me.

Sue

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

• Clear the Cache and
• Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

• Cookies; Delete cookies to remove the information websites have stored on your computer {web link}

• Cache; How to clear the Firefox cache {web link}