搜尋 Mozilla 技術支援網站

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't open my facebook account on Mozilla anymore. I can still open it on Internet Explorer and Google.

  • 12 回覆
  • 3 有這個問題
  • 62 次檢視
  • 最近回覆由 philipp

more options

I use to be able to open my Facebook on Mozilla but not for the past week or so. I can still open it in Internet Explorer and Google so I know it is not my computer.

所有回覆 (12)

more options

hi SharonJBlack, are you using kaspersky as your security program? if so, please disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky, reboot your system afterwards and see if the issue is still occurring...

more options

I have Norton Security

more options

oh ok, can you describe what exactly is happening when you try to open facebook - are there any particular error messages?

more options

An error occurred while processing this request. Please try again later.

This has been happening on Mozilla for over a week.

more options

thanks. can you try to clear the cache & cookies from facebook.com and see if this addresses the login issue?

more options

I clear History, cookies and cache daily.

more options

can you replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

This still doesn't fix the issue.

more options

please try to refresh firefox and see if this will make a difference.

more options

I did that earlier and it didn't help but I will try again.

more options

I refreshed Firefox again and still can't open Facebook.

more options

then the last troubleshooting step that i could think of is to create a new firefox profile for testing purposes: Profile Manager - Create, remove, or switch Firefox profiles