Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Fresh install, no profile found and Cannot create profile

  • 1 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 cor-el

pattyOh
pattyOh
more options

Running Win7 home. Computer crashed a bit ago, used Dell system restore and am back up and running.

CANNOT get Firefox to work. Download and install - then it prompts me for a User Profile (no profile at current time). When I click "Create Profile," screen flashes, nothing happens and I'm back at Create Profile.

When trying to simply select "Start Firefox," get a error - please select a profile to begin Firefox. Have followed all instructions to "create a profile" and nothing works

ANyone have ideas? TY

Running Win7 home. Computer crashed a bit ago, used Dell system restore and am back up and running. CANNOT get Firefox to work. Download and install - then it prompts me for a User Profile (no profile at current time). When I click "Create Profile," screen flashes, nothing happens and I'm back at Create Profile. When trying to simply select "Start Firefox," get a error - please select a profile to begin Firefox. Have followed all instructions to "create a profile" and nothing works ANyone have ideas? TY

所有回覆 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.

See:

This issue is caused by a problem with the profiles.ini file or with permissions/ownership of involved folders/files.

You can use one of these to make Firefox create a new default profile or recover an existing profile:

  • Delete the profiles.ini file to make Firefox create a new (default) profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile
    https://support.mozilla.org/kb/Managing+profiles

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: *~/Library/Caches/Firefox/Profiles/
  • Linux:*~/.cache/mozilla/firefox/

You can also try to rename/delete the Mozilla\Firefox\ folder in both above mentioned locations (main, cache).