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技術支援討論區

I have my privacy set to remember history, but sometimes my Lightbeam add-on resets itself and I lose all data! Is this normal? How can I fix this?

已張貼

Dear Mozilla,

                      Lightbeam is installed on my computer and sometimes it can list 600 or more sites. That seems to be as far as it gets and then it resets and completely clears itself. Now I usually only visit up to 20 sites on a regular basis and when I start again I visit about 10 of them in quick succession and then block all of the sites that appear on Lightbeam. About 250 will appear almost straight away and it is quicker to unblock those that I view. I find that the download speeds increase when Lightbeam is fitted, and it was the slowness of pages to load which prompted me to install Lightbeam anyway. After 4 or 5 days the number of sites on Lightbeam will rise to 500 and it will reset before the week is out. The only people who use this computer is my Wife and I and neither of us are experts and we don't do things like go into command line interface!

Yours sincerely, Thomas Kavanagh

Dear Mozilla, Lightbeam is installed on my computer and sometimes it can list 600 or more sites. That seems to be as far as it gets and then it resets and completely clears itself. Now I usually only visit up to 20 sites on a regular basis and when I start again I visit about 10 of them in quick succession and then block all of the sites that appear on Lightbeam. About 250 will appear almost straight away and it is quicker to unblock those that I view. I find that the download speeds increase when Lightbeam is fitted, and it was the slowness of pages to load which prompted me to install Lightbeam anyway. After 4 or 5 days the number of sites on Lightbeam will rise to 500 and it will reset before the week is out. The only people who use this computer is my Wife and I and neither of us are experts and we don't do things like go into command line interface! Yours sincerely, Thomas Kavanagh

額外的系統細節

已安裝的外掛程式

  • GEPlugin
  • Google Update
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • iTunes Detector Plug-in

應用程式

  • Firefox 40.0.3
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; rv:40.0) Gecko/20100101 Firefox/40.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

擴充套件

  • Lightbeam 1.2.1.1-signed (jid1-F9UJ2thwoAm5gQ@jetpack)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce 310
  • adapterDescription2:
  • adapterDeviceID: 0x0a66
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 10021019
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 5-4-2010
  • driverDate2:
  • driverVersion: 8.17.11.9778
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20,8600) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(27,12123) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(20,8600) Code: 0x80070057']
  • indices: [0, 11, 12, 13, 9, 10]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 310 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4246 個解決方法 59408 個答案

You should contact their support site for help.

You should contact their support site for help.