Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多
封存

Firefox crashes

guigs replied
RiniMartinez

When I play YouTube in fullscreen, the video freezes, audio continues, but then Firefox crashes soon after that. This crash also happens when I try to fullscreen YouTube in Safe Mode. I have already uninstalled and re-installed the most current version of Flash. In the same matter, attempting to access the Google Maps site crashes Firefox immediately.

When I play YouTube in fullscreen, the video freezes, audio continues, but then Firefox crashes soon after that. This crash also happens when I try to fullscreen YouTube in Safe Mode. I have already uninstalled and re-installed the most current version of Flash. In the same matter, attempting to access the Google Maps site crashes Firefox immediately.

所有回覆 (1)

Your crash reports are related to a bug that seems to be due to a null pointer that we are still investigating. I am sorry I do not have an ta on this issue yet.

However, there are some other troubleshooting tips I can add to make sure it does not have to do with a profile setting change. Temporarily try a new profile: Profile Manager - Create, remove or switch Firefox profiles