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I am using a Dell Inspiron 15R with windows 8 OS and Firefox was working alright till the version updated to 38.0.5. Now even in FB as well as U tube audio only

Mark Schmidt replied
AravindAppu

I am using a Dell Inspiron 15R with windows 8 OS and Firefox was working alright till the version updated to 38.0.5. Now even in FB as well as U tube audio only getting while playing any video. In Google chrome everything is working fine. Right now my default browser is Firefox, if it is continuing the fault I may need to change my browser to Google.

Aravind.

I am using a Dell Inspiron 15R with windows 8 OS and Firefox was working alright till the version updated to 38.0.5. Now even in FB as well as U tube audio only getting while playing any video. In Google chrome everything is working fine. Right now my default browser is Firefox, if it is continuing the fault I may need to change my browser to Google. Aravind.

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This sounds like an issue with hardware acceleration, either in Firefox or in Flash. Flash video playback issues can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.