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Firefox crashes

nbcosby
nbcosby
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When opening certain websites, usually ones that automatically play a video on the page, I get the spinning wheel.

Submitted Crash Reports Report ID Date Submitted bp-54328eac-7173-425a-a4ba-154ae2150325 3/25/15 12:52 PM ADD09DB3-832A-41CF-952D-D45C4AB11EB5 3/18/15 6:47 PM 557B7F97-1121-43A2-A724-19A36B92A237 3/18/15 6:46 PM C093FF69-0D75-47F5-8607-394288451D2F 3/18/15 6:43 PM bp-f7a69f6a-1e1c-4bf8-8dc5-22ec62150314 3/14/15 5:41 PM 9A0CCF89-CED8-45AB-AA57-BC83B9A91904 3/9/15 8:46 PM 44F2E1B7-053D-43D3-B339-4194D20C7FB5 3/9/15 6:02 PM bp-08a58c75-f351-4ae5-b856-fa2752150309 3/9/15 5:43 PM 8057A5C3-9719-4690-AB74-8F43FB067157 3/4/15 1:02 PM 0552B274-14D8-4BA1-A3C7-79D2C2AEE56C 3/3/15 8:35 PM 300EDACB-6091-4A6C-8401-F7FF41B7F7FF 3/3/15 8:31 PM

When opening certain websites, usually ones that automatically play a video on the page, I get the spinning wheel. Submitted Crash Reports Report ID Date Submitted bp-54328eac-7173-425a-a4ba-154ae2150325 3/25/15 12:52 PM ADD09DB3-832A-41CF-952D-D45C4AB11EB5 3/18/15 6:47 PM 557B7F97-1121-43A2-A724-19A36B92A237 3/18/15 6:46 PM C093FF69-0D75-47F5-8607-394288451D2F 3/18/15 6:43 PM bp-f7a69f6a-1e1c-4bf8-8dc5-22ec62150314 3/14/15 5:41 PM 9A0CCF89-CED8-45AB-AA57-BC83B9A91904 3/9/15 8:46 PM 44F2E1B7-053D-43D3-B339-4194D20C7FB5 3/9/15 6:02 PM bp-08a58c75-f351-4ae5-b856-fa2752150309 3/9/15 5:43 PM 8057A5C3-9719-4690-AB74-8F43FB067157 3/4/15 1:02 PM 0552B274-14D8-4BA1-A3C7-79D2C2AEE56C 3/3/15 8:35 PM 300EDACB-6091-4A6C-8401-F7FF41B7F7FF 3/3/15 8:31 PM

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Thank you for the crash report IDs. I could view the ones that start with bp and they are all problems in the Flash plugin. Which you knew already.

I don't know whether it will help, but there is an update available, which you can get on either:

Does Flash crash even on Adobe's test page? https://www.adobe.com/software/flash/about/

Since I am not very familiar with Mac, I'll refer you to our general support article: Flash Plugin - Keep it up to date and troubleshoot problems.

Also, you may want to disable or remove the older version of DownloadHelper, since it is not fully compatible with Firefox 36. You can do that on the Add-ons page. Either:

  • Command+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then you can find it on the right side.