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unable to access earthlink inbox from Firefox on Windows 11
Since Thursday, Aug. 6, I have been unable to open my earthlink inbox on Firefox. I keep getting the filled-in login page. when I click to sign in, the login page returns. This does not happen on Edge. I uninstalled and reinstalled Firefox, but that didn't help. I also rebooted my PC, which also didn't help. How to fix?
Since Thursday, Aug. 6, I have been unable to open my earthlink inbox on Firefox. I keep getting the filled-in login page. when I click to sign in, the login page returns. This does not happen on Edge. I uninstalled and reinstalled Firefox, but that didn't help. I also rebooted my PC, which also didn't help. How to fix?
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Does the same happen if you attempt signing in using a new Private Window to try without any previous site session history?
Here are some standard troubleshooting steps that may resolve the issue:
- Try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar. If ETP is enabled, try disabling it.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
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