搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Blue border around address bar which is non responsive. Firefox freezes etc...

  • 3 个回答
  • 3 人有此问题
  • 11 次查看
  • 最后回复者为 cor-el

more options

Hi,

For some reason I have a blue border around the address bar and when I enter an address nothing happens, it just freezes up.

Also, when I open a new tab firefox freezes up. Tabs on the tab bar come up at half the lenghth they normally do.


Cheers!

Hi, For some reason I have a blue border around the address bar and when I enter an address nothing happens, it just freezes up. Also, when I open a new tab firefox freezes up. Tabs on the tab bar come up at half the lenghth they normally do. Cheers!

所有回复 (3)

more options

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Hi cor-el,

I started Firefox in Safe Mode, still freezing up.

I went into Add-ons. Ad-ons Manager popped up with nothing in it then froze again.


Cheers.

more options

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.