Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

HDD failed. knocked out Thunderbird. Now I keep getting "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

  • 3 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 10 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ peter stock

more options

as stated in the title, my HDD failed the other day and on recovery, my Thunderbird seems to have failed too.

I know (sort of) that it is all driven by the Profile.ini file.

But everytime I relaunch TB (even after what I think is an uninstall and a reinstall) I am getting : "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

I would be happy enough to have a blank TB load up and I would reconfigure my various email accounts. but I cannot seem to do even that.

I know there is a trick to getting to a Thunderbird configurator....but I have forgotten what it is.

Where does TB "look" when it starts up? how would I control that?

as stated in the title, my HDD failed the other day and on recovery, my Thunderbird seems to have failed too. I know (sort of) that it is all driven by the Profile.ini file. But everytime I relaunch TB (even after what I think is an uninstall and a reinstall) I am getting : "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." I would be happy enough to have a blank TB load up and I would reconfigure my various email accounts. but I cannot seem to do even that. I know there is a trick to getting to a Thunderbird configurator....but I have forgotten what it is. Where does TB "look" when it starts up? how would I control that?

Ọ̀nà àbáyọ tí a yàn

ahhah, now I remember. Profile Manager. In Terminal: Firefox - p this should allow me to delete my busted profile and restart fresh

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (3)

more options

Assuming you use windows, the simple approach is this: - delete the thunderbird folder at c:\users\<yourid>\appata\roaming - reinstall thunderbird.

more options

I should have been clearer/more complete. I am using Ubuntu Linux (22.04)

more options

Ọ̀nà àbáyọ Tí a Yàn

ahhah, now I remember. Profile Manager. In Terminal: Firefox - p this should allow me to delete my busted profile and restart fresh