Problem with login on specific sites only - Login not possible or forgotten - Incognito mode works fine
Hello,
I have a problem with login on a few selected sites. On some sites I cannot login at all, on other sites I can log in, but as soon as I don't interact with the website for a few seconds the login is lost and the next click on any link shows me a "not logged in"-state.
For example on my companies Outlook Web Access site, when I enter my account info and click on "Sign In", it briefly shows a loading screen and then takes me back to the login site. On another webiste I can log in and use the website without problems, but not clicking anything for more than ~5 seconds leads to the login being lost. The strange thing is: in incognito mode everything works fine on both sites!?
Firefox is 87.0, I have already deleted all cookies and stored data.
Ọ̀nà àbáyọ Tí a Yàn
If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.
- rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Folder/Directory:
Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder - https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
Ti ṣàtúnṣe nípa cor-el
All Replies (5)
Note: In Private Browsing, add-ons are not active unless you set them that way.
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}acking-protection-firefox-desktop
Ah sorry, I wanted to add that info, but it appears I forgot to...
I already tried safe mode and manually disabling all Add-Ons, the problem still exists. I have already deleted all cookies and saved data several times to no avail.
I called for more help.
Ọ̀nà àbáyọ Tí a Yàn
If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.
- rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Folder/Directory:
Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder - https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
Ti ṣàtúnṣe nípa cor-el
Thank you, removing cookies.sqlite did fix the problem.
The sites were I could not log in at all did work right away, however for the sites were I got logged out after a couple of seconds I first had to close all open (non-logged-in) tabs from that site, but then it worked.