Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

"get addons" not loading

  • 5 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 9 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Konixx

more options

When I go into "add ons" and the click on "get add ons" it just keeps loading (wee circle keeps turning). Have tried updating firefox, clearing cache/data/history, restarting in safe mode, deleting extensions/addons sqlite files, nothing has worked so far... Please advise.

When I go into "add ons" and the click on "get add ons" it just keeps loading (wee circle keeps turning). Have tried updating firefox, clearing cache/data/history, restarting in safe mode, deleting extensions/addons sqlite files, nothing has worked so far... Please advise.

Ọ̀nà àbáyọ tí a yàn

It is possible that there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (5)

more options

Can you access the Add-ons site directly?

Do you still have extensions installed?

  • Firefox menu button/Tools > Add-ons > Extensions
more options

Yes, i can open that page directly. I thought I had a couple of extensions still but it does not show any now, the extensions page is just blank. Not sure whether I previously removed them all or whether this is another bug...

more options

update: have just installed an add on from the direct webpage and it does NOT show under "extensions"

more options

Ọ̀nà àbáyọ Tí a Yàn

It is possible that there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

more options

Ha! I deleted extensions.json and "extensions-compatability" and now it's working! :)

Thanks heaps!!!