Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes/ this is the report says its due to Shockwave?

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

Report ID Date Submitted 20b12b16-4e4c-49fa-8c85-308f6d0390c4 2/14/2015 4:50 PM 4a9d9c6a-c6f8-4535-adfa-1dc4f5842e6c 2/14/2015 4:49 PM 11cd7739-278d-45ea-9c8c-8fbdbb497a98 2/14/2015 4:48 PM 1d3b4dd6-cdf2-4bec-8d5c-e49bd9d08488 2/14/2015 4:46 PM c670346b-7f39-4f11-a8a5-b46703678ab6 2/14/2015 4:44 PM 69a81d9a-633c-4693-be05-f1314b1458d0 2/11/2015 4:33 AM

Report ID Date Submitted 20b12b16-4e4c-49fa-8c85-308f6d0390c4 2/14/2015 4:50 PM 4a9d9c6a-c6f8-4535-adfa-1dc4f5842e6c 2/14/2015 4:49 PM 11cd7739-278d-45ea-9c8c-8fbdbb497a98 2/14/2015 4:48 PM 1d3b4dd6-cdf2-4bec-8d5c-e49bd9d08488 2/14/2015 4:46 PM c670346b-7f39-4f11-a8a5-b46703678ab6 2/14/2015 4:44 PM 69a81d9a-633c-4693-be05-f1314b1458d0 2/11/2015 4:33 AM

All Replies (1)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

See: