Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Recover a synced firefox account

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

Slotas
Slotas
more options

Hello Firefox support

Merry Christmas

I have a mozilla firefox sync account however it is asking me for a recovery key and I tried many different approaches however it seems that I didn't get it in the first place as it's a new security measure you guys added. I have the email address and the password that the account was created with? Could you possibly help me with recovering the account and especially recovery key

Thanks Lukas

Hello Firefox support Merry Christmas I have a mozilla firefox sync account however it is asking me for a recovery key and I tried many different approaches however it seems that I didn't get it in the first place as it's a new security measure you guys added. I have the email address and the password that the account was created with? Could you possibly help me with recovering the account and especially recovery key Thanks Lukas

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

No, the Recovery Key isn't new. It was introduced in it's current form 3 or 4 months before Firefox 4.0 was released in March of 2011.

If you don't have access to another device that is connected to that Sync account to allow "pairing" the devices, and you don't have the Recovery Key, your data can't be retrieved. Without the pairing code and two devices, or the Recovery Key, there's no way to decrypt your data. That "key" is used to encrypt your data as it is being sent to the Sync servers; no one but you ever see that key to ensure privacy.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you ever used Sync on your computer?

You can find the sync account password and the sync (recovery) key in the password manager on computers where a sync account with a specific e-mail address has been set up.

  • Firefox > Preferences > Security: Passwords: "Saved Passwords" > "Show Passwords"

Look for:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)