We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to download any addons

more options

I cannot download any addons at all. Whenever I enter a query to search for one I absolutely know to exist, it takes a very long time (say, minutes) after which I get the message "could not find any matching add-ons".

This also happens when I go to the addons website (rather than the built-in tab) and download an addon manually. It waits practically indefinately for the download to start. Not a single byte is being downloaded.

This problem occurs on multiple machines that are on different internet connections. Also, the problem is not exclusive to Windows: Firefox for Linux also has this problem.

It looks like the addons site is experiencing some kind of problem, rather than Firefox itself. Expectedly, updating addons also doesn't work in much the same way (waits forever).

Just to be as complete as possible, this article... https://support.mozilla.com/en-US/kb/Unable%20to%20install%20add-ons?as=aaq ...does not provide a fix.

I cannot download any addons at all. Whenever I enter a query to search for one I absolutely know to exist, it takes a very long time (say, minutes) after which I get the message "could not find any matching add-ons". This also happens when I go to the addons website (rather than the built-in tab) and download an addon manually. It waits practically indefinately for the download to start. Not a single byte is being downloaded. This problem occurs on multiple machines that are on different internet connections. Also, the problem is not exclusive to Windows: Firefox for Linux also has this problem. It looks like the addons site is experiencing some kind of problem, rather than Firefox itself. Expectedly, updating addons also doesn't work in much the same way (waits forever). Just to be as complete as possible, this article... https://support.mozilla.com/en-US/kb/Unable%20to%20install%20add-ons?as=aaq ...does not provide a fix.

Saafara biñ tànn

http://status.mozilla.com/
The addons.mozilla.org server has been acting up for a two days now, listed as "Service disruption".

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (1)

more options

Saafara yiñ Tànn

http://status.mozilla.com/
The addons.mozilla.org server has been acting up for a two days now, listed as "Service disruption".