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Need to Cancel Mozilla VPN Subsciption on Old Account

Firefox Accounts
JC-Support replied
Collyn
Collyn

Hello Mozilla Support,

I once had a Firefox Sync account under the email [redacted] @outlook.com that I no longer can get into because of the loss of the MFA device and the recovery codes. I now use a different Firefox account under [redacted] @outlook.com. However, I did have a yearly subscription to Mozilla VPN tied to the old account that I need canceled ASAP. Are you all able to go in and cancel it for me?

Thank you, Collyn Mosquito

Hello Mozilla Support, I once had a Firefox Sync account under the email [redacted] @outlook.com that I no longer can get into because of the loss of the MFA device and the recovery codes. I now use a different Firefox account under [redacted] @outlook.com. However, I did have a yearly subscription to Mozilla VPN tied to the old account that I need canceled ASAP. Are you all able to go in and cancel it for me? Thank you, Collyn Mosquito
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All Replies (2)

James
James
  • Saytukat
  • 10 jàppalekat yi jiitu

Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-mozilla-vpn

JC-Support
JC-Support
  • Saytukat
Mozilla Staff

Hey there Collyn! I understand you're having an issue where an active Mozilla VPN subscription is tied to an email address you no longer have access to! I am happy to report that our support team has already assisted you with this issue. If you have any additional questions, please respond to the email you received from the Mozilla Support team. Thanks for reaching out!

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