Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Solved

Unable to change payment method (VPN)

Firefox Accounts
danieljessen replied
danieljessen
danieljessen

Hi,

last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla that I should pay my VPN abonnement. I would like to do so, but after logging in, I was shown an error message: "Invalid payment information. There is a problem with your account. Manage payment method."

When I go to "Manage payment methods," no options for other payment methods appear, only a PayPal link. What should I do now?

Thank you for your help!

Hi, last year I deleted my paypal account. Before that I deleted all entries and connections to abonnements in paypal. A few days ago i received an e-mail from Mozilla that I should pay my VPN abonnement. I would like to do so, but after logging in, I was shown an error message: "Invalid payment information. There is a problem with your account. Manage payment method." When I go to "Manage payment methods," no options for other payment methods appear, only a PayPal link. What should I do now? Thank you for your help!
Nataali seetu yiñ ci takkaale

All Replies (3)

Paul
Paul
  • Saytukat
  • 10 jàppalekat yi jiitu

Saafara yiñ Tànn

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

James
James
  • Saytukat
  • 10 jàppalekat yi jiitu

The above form link in case you missed it is at top > Ask a Question > Mozilla VPN as this support forum section you posted in is for desktop Firefox.

danieljessen
danieljessen Ki laajte

Oh, sorry. Thank you both!

Laajal dara

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.