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Windows 11

Thunderbird App crash
christ1 replied
DAVE
DAVE

I am running Thunderbird on a Windows 11 computer. Every time I access the program it locks up and crashes. Any help would be appreciated Thanks Dave

I am running Thunderbird on a Windows 11 computer. Every time I access the program it locks up and crashes. Any help would be appreciated Thanks Dave

All Replies (3)

christ1
christ1
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  • Moderator

If it's locking up, do you see a 'Not responding' notification at the title bar? What is your anti-virus software?

If it's crashing, please post a crash ID. https://support.mozilla.org/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

DAVE
DAVE Ki laajte

Just using the Windows Defender. No other virus software. Thanks for the reply. Dave

christ1
christ1
  • Top 25 Contributor
  • Moderator

Try to create an exclusion in Defender for the Thunderbird profile folder, so that the Defender's real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Laajal dara

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