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Firefox Freezing After Latest Update

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  • 2 am na jafe-jafe bii
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  • i mujjee tontu mooy Kiki

Mohamed Adel
Mohamed Adel
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Hello Firefox Support,

Since the latest update of the Firefox browser, I have been experiencing frequent freezes. The browser becomes unresponsive when performing basic actions such as:

  • Clicking on the menu
  • Closing tabs
  • Copying or editing the URL

When this happens, the only way to recover is to close Firefox and reopen it.

Could you please advise on how to resolve this issue?

Thank you for your support.

Best regards, Mohamed Adel

Hello Firefox Support, Since the latest update of the Firefox browser, I have been experiencing frequent freezes. The browser becomes unresponsive when performing basic actions such as: * Clicking on the menu * Closing tabs * Copying or editing the URL When this happens, the only way to recover is to close Firefox and reopen it. Could you please advise on how to resolve this issue? Thank you for your support. Best regards, Mohamed Adel

All Replies (2)

Kiki
Kiki
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Mozilla Staff
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Hi Mohamed,

While the browser is responsive, may I ask you to visit about:support and click "Copy Text to Clipboard", edit this question and then paste the contents from the about:support page under troubleshooting information section, then click on Save changes? That'll help our team to troubleshoot the issue further. I have a feeling that this may relate to https://bugzilla.mozilla.org/show_bug.cgi?id=1984342.

Helpful?

Kiki
Kiki
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Hi Mohamed,

It's totally ok if you're not comfortable sharing the about:support information. I just wanted to provide an update here.

Recently, we added the following line in the 142 release notes under the Unresolved section:

Multiselecting non-contiguous tabs to drag may result in toolbar unresponsiveness or visual glitches. Dragging any single tab should resolve this. We will be landing a fix in the next dot release with Bug 1984342.

The dot release is planned this week, so please keep an eye on our update soon and hopefully you can let us know if it fix the issue.

Helpful?

Laajal dara

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