Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

why do I keek getting an upgrade notice after installation of Firefox 25

more options

I keep getting a notice to upgrade to Firefox 25 even though I have just upgraded to Firefox 25. How do I stop these notices.

I keep getting a notice to upgrade to Firefox 25 even though I have just upgraded to Firefox 25. How do I stop these notices.

Tất cả các câu trả lời (4)

more options

Can you show a screenshot of the update message?

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

more options

hello, is the message coming from fireofx itself? if so, please see Firefox says it's just updated every time it starts - how to fix

this however may also be a scam tactic that is trying to trick you into installing malware! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in firefox > help > about firefox).

you might also want to run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner & kaspersky security scan in order to make sure that there isn't already some sort of malware active on your system that triggers these false alerts.

Troubleshoot Firefox issues caused by malware

more options

I got it and clicked on it. Got ads and popups, so I restored my computer to an earlier date. Still get the requests to upgrade.

more options

Hi jsant277, this may be caused by an extension installed in your browser surreptitiously when you downloaded some other software. Try this:

Disable ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that stop the update solicitations?