We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hi, thanks for getting back - please see image.

Col

It is easier to post the links instead of a screenshot.

• https://crash-stats.mozilla.com/report/index/e99eb48e-2def-4dec-a32e-d83ea2120730
• https://crash-stats.mozilla.com/report/index/b270f7c7-b1ee-4e4d-a555-4afd92120730

I don't know the cause of the crashes.

See these for some things to try:

• https://support.mozilla.org/kb/Firefox+crashes
• http://kb.mozillazine.org/Firefox_crashes