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Cannot set up Firefox sync on desktop - no recovery key and will not let me login to get it

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  • 14 gặp vấn đề này
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  • Trả lời mới nhất được viết bởi dumdidadida

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I downloaded Firefox for my new android phone and wanted to sync my desktop with the mobile app. When I first went in it said I had an account already set up, but since I didn't remember any of the information about it I just ended up changing the password so I could login, and then deleted the whole account.

I went ahead and set up a new sync account, but it never gave me a recovery key. I didn't think anything of it, but then the initial sync failed and I got an error message saying the username or password was incorrect.

This happened twice and each time I went back and either ended up resetting the password or deleting the whole account. But whenever I did go through the steps of creating another account it still never gave me a recovery key.

I looked around and tried following the steps to get a recovery key, but I don't have the option to manage my account (maybe because one was never fully created and never went through an initial sync?), and I keep getting an error message saying the username and password is incorrect whenever I try to go through the steps to reset the recovery key. This is despite the fact that I can login with those same credentials on the Firefox sync webpage - for whatever reason it just doesn't accept them in the normal browser sync tab.

I'm running Windows 7 Home Premium, and version 13.0.1 of Firefox. Any help you can give me would be most appreciated as this has been driving me nuts for the last several hours as I try to work through this.

I downloaded Firefox for my new android phone and wanted to sync my desktop with the mobile app. When I first went in it said I had an account already set up, but since I didn't remember any of the information about it I just ended up changing the password so I could login, and then deleted the whole account. I went ahead and set up a new sync account, but it never gave me a recovery key. I didn't think anything of it, but then the initial sync failed and I got an error message saying the username or password was incorrect. This happened twice and each time I went back and either ended up resetting the password or deleting the whole account. But whenever I did go through the steps of creating another account it still never gave me a recovery key. I looked around and tried following the steps to get a recovery key, but I don't have the option to manage my account (maybe because one was never fully created and never went through an initial sync?), and I keep getting an error message saying the username and password is incorrect whenever I try to go through the steps to reset the recovery key. This is despite the fact that I can login with those same credentials on the Firefox sync webpage - for whatever reason it just doesn't accept them in the normal browser sync tab. I'm running Windows 7 Home Premium, and version 13.0.1 of Firefox. Any help you can give me would be most appreciated as this has been driving me nuts for the last several hours as I try to work through this.

Giải pháp được chọn

Hi,

Please see this for details regarding the Recovery Key. You can also try to start over again using these (three parts) steps: https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync

If you're able to log in at the Sync site that means the account still exists. In this case you can try to delete the account, wait for a few minutes and then try to setup Sync as described in the previous link.

To check for possible temporary Sync disruptions: https://services.mozilla.com/status/

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Giải pháp được chọn

Hi,

Please see this for details regarding the Recovery Key. You can also try to start over again using these (three parts) steps: https://support.mozilla.org/en-US/kb/how-do-i-set-up-firefox-sync

If you're able to log in at the Sync site that means the account still exists. In this case you can try to delete the account, wait for a few minutes and then try to setup Sync as described in the previous link.

To check for possible temporary Sync disruptions: https://services.mozilla.com/status/

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I deleted my account and then waited a couple of hours before trying to set up a new one. This time, everything seemed to go as it should. I got the manage account section, and the recovery key, and I'm now doing the initial sync, which seems to be proceeding as normal.

Maybe there was a problem with the servers last night, or maybe I was just not waiting long enough between deleting an account and creating a new one, but for right now the problem appears to be solved.

Thanks for all your help, and I'll be sure to post another question if I run into any more trouble!

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No problem :) As always we'll try our best.