Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox says "prefs.js is corrupt and cannot be accesed."

  • 1 trả lời
  • 26 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

When I open firefox, I get an error code saying something along the lines of: "C:/Documents and Settings/User/Application Data/mozilla/firefox/profiles/rg7q7llq.default/prefs.js is corrupt and cannot be accesed. Run Chkdsk to fix this."

Well, I've ran Chkdsk twice and it didn't work. Please help. Firefox keeps acting like it's my first time using it and won't install any themes I add.

This happened right after I did a virus scan with Kaspersky Internet Security

When I open firefox, I get an error code saying something along the lines of: "C:/Documents and Settings/User/Application Data/mozilla/firefox/profiles/rg7q7llq.default/prefs.js is corrupt and cannot be accesed. Run Chkdsk to fix this." Well, I've ran Chkdsk twice and it didn't work. Please help. Firefox keeps acting like it's my first time using it and won't install any themes I add. This happened right after I did a virus scan with Kaspersky Internet Security

Tất cả các câu trả lời (1)

more options

Did chkdsk report any problem with that file or any other files?

Can you delete that corrupted file prefs.js?

Help > Troubleshooting Information > Profile Directory > Open Containing folder