Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Sync is not working properly

  • 3 trả lời
  • 0 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

Hello I was having issues with YouTube with Firefox so I uninstalled and started fresh and signed into sync but none of my bookmarks and stuff have transferred over

Hello I was having issues with YouTube with Firefox so I uninstalled and started fresh and signed into sync but none of my bookmarks and stuff have transferred over

Tất cả các câu trả lời (3)

more options

Sync has lost all my data

more options

Sync is for 2 or more devices. https://support.mozilla.org/en-US/kb/sync-custom-preferences If you signed into your account with nothing, then that's what will sync. Do you have your data on another device? The laptop that I'm currently on (HP ZBook 17 G2) can only see other devices or versions of Firefox that are synced to my account. see screenshot

I would download a different version of Firefox, sign into sync and see if your data synced. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer https://support.mozilla.org/en-US/kb/how-do-i-choose-what-information-sync-firefox

Operating System: openSUSE Tumbleweed 20220819 KDE Plasma Version: 5.25.4 KDE Frameworks Version: 5.97.0 Qt Version: 5.15.5 Kernel Version: 5.19.1-1-default (64-bit) Graphics Platform: X11 Processors: 4 × Intel® Core™ i7-4810MQ CPU @ 2.80GHz Memory: 31.0 GiB of RAM Graphics Processor: Mesa Intel® HD Graphics 4600 Manufacturer: Hewlett-Packard Product Name: HP ZBook 17 G2

more options

Did you possibly reset the password of the Sync account because you forgot the password? Resetting the password for the Firefox Account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.