Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Passwords disappeared after version 80 installed

  • 2 trả lời
  • 1 gặp vấn đề này
  • 7 lượt xem
  • Trả lời mới nhất được viết bởi TeeKay

more options

Do version 80 arrived and my passwords departed. So did all my open tabs. I’m more worried about the passwords. I don’t have avast or avg only windows defender. I tried going to a previous restore point but that didn’t work. I tried copying the old Firefox data files across and that didn’t work either.

Could really do with some help here as I have hundreds of logins.

Thanks, TeeKay

Do version 80 arrived and my passwords departed. So did all my open tabs. I’m more worried about the passwords. I don’t have avast or avg only windows defender. I tried going to a previous restore point but that didn’t work. I tried copying the old Firefox data files across and that didn’t work either. Could really do with some help here as I have hundreds of logins. Thanks, TeeKay

Giải pháp được chọn

I decided to downgrade to 78.0.2 then copy the files from the "Old Firefox Data" folder across and there were my passwords. I then decided to risk doing a manual upgrade to 80.0.1 and my passwords stayed.

So problem sorted. (Except I didn't get my tabs back.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (2)

more options

Hi

After u updated your are firefox, it may take sometime to gey your password to the new version. Depending upon your devices it may take a hour or 2. So be patient and try disabling add ons if it dosen't happen

Hope this helped you Malolan

more options

Giải pháp được chọn

I decided to downgrade to 78.0.2 then copy the files from the "Old Firefox Data" folder across and there were my passwords. I then decided to risk doing a manual upgrade to 80.0.1 and my passwords stayed.

So problem sorted. (Except I didn't get my tabs back.