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Firefox crashes regularly for different reasons

  • 14 trả lời
  • 1 gặp vấn đề này
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  • Trả lời mới nhất được viết bởi FredMcD

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Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

Tất cả các câu trả lời (14)

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Product Firefox Release Channel release Version 77.0.1 Build ID 20200602222727 (2020-06-02)


OS OS X 10.15 OS Version 10.15.5 19F101

Sun, 05 Jul 2020 00:12:46 GMT
bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 Signature: js::TraceManuallyBarrieredGenericPointerEdge

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs
You are not authorized to access bug 1203273
+++++++++++++++++++++++++++++++++++++++++
Sun, 05 Jul 2020 14:43:03 GMT
bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 Signature: RedBlackTree<T>::Remove

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs
1405062 NEW --- Crash in RedBlackTree<T>::Remove
+++++++++++++++++++++++++++++++++++++++++
Sun, 05 Jul 2020 16:52:28 GMT
bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 Signature: js::GCMarker::processMarkStackTop

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Attention Sumo's there are 15 related bug reports
+++++++++++++++++++++++++++++++++++++++++
Mon, 06 Jul 2020 11:28:14 GMT
bp-813c83c1-c29a-4103-84b5-5e68d0200708 Signature: js::GCMarker::eagerlyMarkChildren

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs
1441002 NEW --- Crash in js::GCMarker::eagerlyMarkChildren

You are not authorized to access bug1359657

1337578 RESOLVED FIXED Intermittent application crashed [@ js::GCMarker::eagerlyMarkChildren][@ js::GCMarker::eagerlyMarkChildren(JSLinearString*)][@ js::GCMarker::eagerlyMarkChildren(JSRope*)]

668583 NEW --- crash @ js::gc::ScanRope

Được chỉnh sửa bởi FredMcD vào

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Product Firefox Release Channel release Version 78.0.1 Build ID 20200630195452 (2020-06-30


Mon, 06 Jul 2020 19:17:59 GMT
bp-4d388808-7043-440e-b7a3-d29b60200708 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : [unhandlable oom] Failed to allocate elements while tenuring.

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Attention Sumo's there are 40 related bug reports
+++++++++++++++++++++++++++++++++++++++++
Wed, 08 Jul 2020 12:24:53 GMT bp-aa3c3296-6b5d-4300-a441-4a6890200708 Wed, 08 Jul 2020 07:54:10 GMT bp-fc10b542-d37d-4ca9-8a54-0acf50200708

Signature: js::GCMarker::processMarkStackTop

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Attention Sumo's there are 15 related bug reports
+++++++++++++++++++++++++++++++++++++++++
bp-007af789-587d-45df-87f8-da78c0200708 Signature: js::frontend::EmitterScope::lookup

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

Wed, 08 Jul 2020 12:25:40 GMT

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Can you run a memory test on your system?

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Hi, I have just ran the macos diagnostic program and it didn't return anything as faulty/wrong.

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It just crashed again: bp-bdf9c686-b354-4a8e-8b32-9b68c0200708

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bp-bdf9c686-b354-4a8e-8b32-9b68c0200708 Signature: free | js::gc::BackgroundFreeTask::run


What were you doing at the time? surfing, watching a clip, reading something . . . .

Is this with all websites/pages, some, a few?


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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Hi, I was reading something and while switching to a new tab it occurred.

Unfortunately, this has been happening regardless of the websites I have open or regardless of the activities I am doing and since it may happen 4-5 times in an hour or not for 3-4 hours at all I can't pinpoint it and if I didn't encounter it in the safe mode, it won't show that it didn't happen unless I use safe mode for 1 or 2 days. But I have some extensions that I cannot forgo for 2 days (password manager, vpn for work) I can't realise this test case.

Do you have any other suggestions?

Btw, thank you for your taking time to help me with this.

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I understand about not giving up your add-ons. I am still using v54 because the add-ons I have won't work with the current Quantum browsers. However, if an ad-on is causing issues, the first thing to do is find out which one.

It could be the work of one of your add-ons, or it could be Hardware Acceleration.
How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager.
Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again.

Let us know who the suspect is, detective.

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Hi, thank you for your understanding. I'll follow your advice and report back here as soon as I find the culprit.

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Hi, I have tested with disabling all of my addons in batches and didn't encounter any issues. Howevery, I tested with different number of tabs and observed crashes when I have 3 or more windows open and have more than 20 tabs open in total. But task manager didn't report any troubled tabs. So the problem could be with too many tabs, hence memory?

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Type about:support in the address bar and press Enter.
Under the main banner, press the button; Copy Text To Clipboard..
Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

If the data is too big, do not worry. It's the top part we need to look at.

This will show us your system details. No Personal Information Is Collected.

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Application Basics


Name: Firefox Version: 78.0.1 Build ID: 20200630195452 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:78.0) Gecko/20100101 Firefox/78.0 OS: Darwin 19.5.0 Multiprocess Windows: 3/3 Enabled by default Remote Processes: 9 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days


Report ID: bp-9393e224-817b-4536-9cdf-7e7ed0200712 Submitted: 1 minute ago

Report ID: bp-788b6c27-bb55-4938-a732-3c5300200712 Submitted: 1 minute ago

Report ID: bp-a23a68dc-c59b-4ac8-a712-8eb090200712 Submitted: 1 minute ago

Report ID: bp-834cdab4-d20b-4417-989b-6688c0200712 Submitted: 1 minute ago

Firefox Features


Name: DoH Roll-Out Version: 1.3.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Web Compat Version: 11.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.3.0 ID: webcompat-reporter@mozilla.org

Remote Processes


Type: Web Content Count: 8 / 8

Type: Extension Count: 1

Extensions


Name: Amazon.co.uk Version: 1.1 Enabled: true ID: amazon@search.mozilla.org

Name: Bing Version: 1.1 Enabled: true ID: bing@search.mozilla.org

Name: Bing to Google Version: 1.1 Enabled: true ID: bingtogoogle@louisgrasset.fr

Name: Bitwarden - Free Password Manager Version: 1.45.0 Enabled: true ID: {446900e4-71c2-419f-a6a7-df9c091e268b}

Name: Chambers (UK) Version: 1.0 Enabled: true ID: chambers-en-GB@search.mozilla.org

Name: ColorZilla Version: 3.3 Enabled: true ID: {6AC85730-7D0F-4de0-B3FA-21142DD85326}

Name: Cookie AutoDelete Version: 3.4.0 Enabled: true ID: CookieAutoDelete@kennydo.com

Name: Don't touch my tabs! (rel=noopener) Version: 2.2.0 Enabled: true ID: {6b938c0c-fc53-4f27-805f-619778631082}

Name: DuckDuckGo Version: 1.0 Enabled: true ID: ddg@search.mozilla.org

Name: eBay Version: 1.0 Enabled: true ID: ebay@search.mozilla.org

Name: Facebook Container Version: 2.1.1 Enabled: true ID: @contain-facebook

Name: Firefox Multi-Account Containers Version: 7.0.0 Enabled: true ID: @testpilot-containers

Name: Google Version: 1.0 Enabled: true ID: google@search.mozilla.org

Name: Grammarly for Firefox Version: 8.864.0 Enabled: true ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack

Name: HNTP Version: 1.24.2 Enabled: true ID: {bb9cfae3-9ac6-4c72-b90b-71814ab7d789}

Name: Keepa - Amazon Price Tracker Version: 3.52 Enabled: true ID: amptra@keepa.com

Name: LastPass: Free Password Manager Version: 4.51.0.1 Enabled: true ID: support@lastpass.com

Name: Medium Unlimited: Read paid content for free! Version: 1.5.0 Enabled: true ID: {8147ec6e-cedf-498d-9edc-571451b89a9f}

Name: Octotree Version: 5.2.2 Enabled: true ID: jid1-Om7eJGwA1U8Akg@jetpack

Name: Pocket Sidebar Version: 1.0.0 Enabled: true ID: {64690374-6b5e-4948-90dd-336ed1ac1b6b}

Name: Session Sync Version: 3.1.12 Enabled: true ID: session-sync@gabrielivanica.com

Name: To Google Translate Version: 4.0.6 Enabled: true ID: jid1-93WyvpgvxzGATw@jetpack

Name: Toolbox for Google Play Store™ Version: 2.6 Enabled: true ID: {f7e00fda-62e6-4361-8450-a335408e1efe}

Name: TorGuard VPN Extension Version: 1.5.0 Enabled: true ID: @VPNetworksLLC

Name: uBlock Origin Version: 1.27.10 Enabled: true ID: uBlock0@raymondhill.net

Name: Video Speed Controller Version: 0.6.1 Enabled: true ID: {7be2ba16-0f1e-4d93-9ebc-5164397477a9}

Name: Wikipedia (en) Version: 1.0 Enabled: true ID: wikipedia@search.mozilla.org

Name: Inbox Theme for Gmail Version: 1.1.4 Enabled: false ID: {db15e6e3-7234-4bd2-9d1f-e4d7fad4208d}

Name: Netflix 1080p Version: 1.13 Enabled: false ID: {f18f0257-10ad-4ff7-b51e-6895edeccfc8}

Name: NoScript Version: 11.0.34 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Private Relay Version: 1.4.1 Enabled: false ID: private-relay@firefox.com

Graphics


Features Compositing: OpenGL Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: CGL WebGL 1 Driver Renderer: Intel Inc. -- Intel(R) Iris(TM) Plus Graphics 655 WebGL 1 Driver Version: 4.1 INTEL-14.6.18 WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: CGL WebGL 2 Driver Renderer: Intel Inc. -- Intel(R) Iris(TM) Plus Graphics 655 WebGL 2 Driver Version: 4.1 INTEL-14.6.18 WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context Uses Tiling: true Uses Tiling (Content): true Off Main Thread Painting Enabled: true Off Main Thread Painting Worker Count: 4 Target Frame Rate: 60 GPU #1 Active: Yes Vendor ID: 0x8086 Device ID: 0x3ea5 RAM: 0

Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none CMSOutputProfile: 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 Display0: 1920x1200 scale:1.000000 Display1: 1440x900 scale:2.000000 DisplayCount: 2 TileHeight: 512 TileWidth: 512 Decision Log HW_COMPOSITING: available by default OPENGL_COMPOSITING: available by default WEBRENDER: opt-in by default: WebRender is an opt-in feature WEBRENDER_QUALIFIED: available by default blacklisted by env: No qualified hardware WEBRENDER_COMPOSITOR: disabled by default: Disabled by default WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature OMTP: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly

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Hi,

Do you have any updates?

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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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