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Amazon Music cannot download files

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Requests to music.amazon.com and amazon.com to download mp3 files fail. After a long session with Amazon tech they informed me that they have changed code and 'no longer support' firefox in this regard. A Firefox update is apparently needed. I am making this post mostly to notify mozilla if needed, and to ask if others have had the same problem.

Requests to music.amazon.com and amazon.com to download mp3 files fail. After a long session with Amazon tech they informed me that they have changed code and 'no longer support' firefox in this regard. A Firefox update is apparently needed. I am making this post mostly to notify mozilla if needed, and to ask if others have had the same problem.

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Chi tiết hệ thống bổ sung

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I have shared my data

Ứng dụng

  • Firefox 68.0.2
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko/20100101 Firefox/68.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/68.0.2/Darwin/en-US/

Tiện ích mở rộng

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Cute Save Button 0.7.1 (ochecuteextension@plaza.ink)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • DuckDuckGo Privacy Essentials 2019.8.21 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Fakespot Review Checker 1.5 ({decca23b-316c-41a9-9fd2-f96ad9331e10})
  • Google 1.0 (google@search.mozilla.org)
  • IMDb Search 1.6 ({76382c80-a47f-4493-bb24-f8fa554b2a05})
  • Privacy Pass 1.0 ({48748554-4c01-49e8-94af-79662bf34d50})
  • TrafficLight 3.0.2 (trafficlight@bitdefender.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • uBlock Origin 1.21.2 (uBlock0@raymondhill.net)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Bitdefender Anti-tracker 1.0.26 (bdtbe@bitdefender.com) (không hoạt động)
  • Firefox Color 2.1.5 (FirefoxColor@mozilla.com) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription:
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  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
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  • crashGuards: []
  • driverDate:
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  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 4
  • numTotalWindows: 4
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: ATI Technologies Inc. -- AMD Radeon Pro 580 OpenGL Engine
  • webgl1Version: 4.1 ATI-2.11.20
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: ATI Technologies Inc. -- AMD Radeon Pro 580 OpenGL Engine
  • webgl2Version: 4.1 ATI-2.11.20
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Thay đổi cài đặt

Linh tinh

  • Người dùng JS: Không
  • Có thể tiếp cận: Không
jscher2000
  • Top 10 Contributor
8837 giải pháp 72222 câu trả lời
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Câu trả lời hữu ích

Hi Etnier, could you describe in a little more detail what you are doing? For example:

  • Downloading a purchased MP3 from your Amazon digital library
  • Downloading a music file from Amazon Prime Streaming/Amazon Music
  • Something else

Does it work in Safari?

Hi Etnier, could you describe in a little more detail what you are doing? For example: * Downloading a purchased MP3 from your Amazon digital library * Downloading a music file from Amazon Prime Streaming/Amazon Music * Something else Does it work in Safari?
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Người tạo câu hỏi

The files I was attempting to download were 'bonus' mp3 versions connected to retail purchases of vinyl records. They would not download from the music side (https://music.amazon.com) or from the retail side. (As part of the troubleshooting process, Amazon had me go through the mp3 purchase process separately and attempt to download- this also failed.)

For some reason I couldn't get Safari to work for any of this. I was in the midst of a lengthy tech support call, and I can't now recall what Safari was having difficulty with. I installed Chrome and that worked. At that point the rep claimed to have been informed by a superior that they had changed their code recently and that Firefox was 'not supported' by the new code. The solution was to wait for Firefox to be updated and to use Chrome for these downloads until then.

The files I was attempting to download were 'bonus' mp3 versions connected to retail purchases of vinyl records. They would not download from the music side (https://music.amazon.com) or from the retail side. (As part of the troubleshooting process, Amazon had me go through the mp3 purchase process separately and attempt to download- this also failed.) For some reason I couldn't get Safari to work for any of this. I was in the midst of a lengthy tech support call, and I can't now recall what Safari was having difficulty with. I installed Chrome and that worked. At that point the rep claimed to have been informed by a superior that they had changed their code recently and that Firefox was 'not supported' by the new code. The solution was to wait for Firefox to be updated and to use Chrome for these downloads until then.

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Quentin 0 giải pháp 8 câu trả lời
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Ubuntu 19.10 FF 70.0.1 (64)

I cannot even get to DL anything, as soon as I open Music I get the warning message. Screenshot attached. I have to use GChrome instead.

Ubuntu 19.10 FF 70.0.1 (64) I cannot even get to DL anything, as soon as I open Music I get the warning message. Screenshot attached. I have to use GChrome instead.
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jscher2000
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8837 giải pháp 72222 câu trả lời
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Hi Quentin, what page is that? Can you give a general URL (i.e., not containing personal information)?

Hi Quentin, what page is that? Can you give a general URL (i.e., not containing personal information)?
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Quentin 0 giải pháp 8 câu trả lời
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https://music.amazon.com/my/albums
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cor-el
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Did you check the Web Console for possible messages related to this issue ?

  • "3-bar" menu button or Tools -> Web Developer
Did you check the Web Console for possible messages related to this issue ? *"3-bar" menu button or Tools -> Web Developer
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Quentin 0 giải pháp 8 câu trả lời
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Is this what you are talking about? I don't understand it:

e.js 0.8.14 in debug mode, more... WebPlayer.vendors.907d429f85b030920d47.js:38:40906 Ractive.js: Missing "focusin" events plugin. You may need to download a plugin via http://docs.ractivejs.org/latest/plugins#eventss WebPlayer.vendors.907d429f85b030920d47.js:38:41205 uncaught exception: Incognito check failed for this browser. The video on this page can’t be played. Your system may not have the required video codecs for: audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2" albums Source map error: Error: request failed with status 404 Resource URL: https://music.amazon.com/my/albums Source Map URL: appContextScript.js.map 2 Source map error: Error: request failed with status 404 Resource URL: https://music.amazon.com/my/albums

Is this what you are talking about? I don't understand it: e.js 0.8.14 in debug mode, more... WebPlayer.vendors.907d429f85b030920d47.js:38:40906 Ractive.js: Missing "focusin" events plugin. You may need to download a plugin via http://docs.ractivejs.org/latest/plugins#eventss WebPlayer.vendors.907d429f85b030920d47.js:38:41205 uncaught exception: Incognito check failed for this browser. The video on this page can’t be played. Your system may not have the required video codecs for: audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2" albums Source map error: Error: request failed with status 404 Resource URL: https://music.amazon.com/my/albums Source Map URL: appContextScript.js.map 2 Source map error: Error: request failed with status 404 Resource URL: https://music.amazon.com/my/albums

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Quentin 0 giải pháp 8 câu trả lời
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e.js 0.8.14 in debug mode, more... WebPlayer.vendors.907d429f85b030920d47.js:38:40906 Ractive.js: Missing "focusin" events plugin. You may need to download a plugin via http://docs.ractivejs.org/latest/plugins#eventss WebPlayer.vendors.907d429f85b030920d47.js:38:41205 uncaught exception: Incognito check failed for this browser. The video on this page can’t be played. Your system may not have the required video codecs for: audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2" albums Source map error: Error: request failed with status 404 Resource URL: https://music.amazon.com/my/albums Source Map URL: appContextScript.js.map 2 Source map error: Error: request failed with status 404 Resource URL: https://music.amazon.com/my/albums

e.js 0.8.14 in debug mode, more... WebPlayer.vendors.907d429f85b030920d47.js:38:40906 Ractive.js: Missing "focusin" events plugin. You may need to download a plugin via http://docs.ractivejs.org/latest/plugins#eventss WebPlayer.vendors.907d429f85b030920d47.js:38:41205 uncaught exception: Incognito check failed for this browser. The video on this page can’t be played. Your system may not have the required video codecs for: audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2", audio/mp4; codecs="mp4a.40.2" albums Source map error: Error: request failed with status 404 Resource URL: https://music.amazon.com/my/albums Source Map URL: appContextScript.js.map 2 Source map error: Error: request failed with status 404 Resource URL: https://music.amazon.com/my/albums
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jscher2000
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Music plays fine for me from this page

https://music.amazon.com/my/albums?force=true

(I don't know where force=true came from)

I'm using Firefox 70.0.1 on Windows. What is your Firefox sending as your user agent string? It should appear in red on the following diagnostic page:

https://www.jeffersonscher.com/res/jstest.php

When downloading a track, I notice it is hosted on Cloudfront, which could be a point to investigate in tracking down issues.

Music plays fine for me from this page https://music.amazon.com/my/albums?force=true (I don't know where force=true came from) I'm using Firefox 70.0.1 on Windows. What is your Firefox sending as your user agent string? It should appear in red on the following diagnostic page: https://www.jeffersonscher.com/res/jstest.php When downloading a track, I notice it is hosted on Cloudfront, which could be a point to investigate in tracking down issues.
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jscher2000
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This is interesting:

Quentin said

uncaught exception: Incognito check failed for this browser.

Do you have any add-ons or other modifications aimed at preventing sites from testing Firefox storage features to determine whether you are browsing in a private window?

This is interesting: ''Quentin [[#answer-1267635|said]]'' <blockquote> uncaught exception: Incognito check failed for this browser. </blockquote> Do you have any add-ons or other modifications aimed at preventing sites from testing Firefox storage features to determine whether you are browsing in a private window?
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Quentin 0 giải pháp 8 câu trả lời
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I have no idea.

I have no idea.
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Quentin 0 giải pháp 8 câu trả lời
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Ubuntu 19.10 FF 70.0.1

Ubuntu 19.10 FF 70.0.1
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jscher2000
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Quentin said

I have no idea.

Can you use quoting so it's clearer what you are replying to? If this is about add-ons, try testing in Firefox's Safe Mode. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference?

''Quentin [[#answer-1267664|said]]'' <blockquote> I have no idea. </blockquote> Can you use quoting so it's clearer what you are replying to? If this is about add-ons, try testing in Firefox's Safe Mode. In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem. You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any difference?
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Quentin 0 giải pháp 8 câu trả lời
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"You can restart Firefox in Safe Mode using either:"

I restarted ff in safe mode, no difference. I have read elsewhere that Amazon has altered their program in a way that it doesn't play with FF. If I can get an older version of FF I will give it a try.

"You can restart Firefox in Safe Mode using either:" I restarted ff in safe mode, no difference. I have read elsewhere that Amazon has altered their program in a way that it doesn't play with FF. If I can get an older version of FF I will give it a try.
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jscher2000
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Quentin said

"You can restart Firefox in Safe Mode using either:" I restarted ff in safe mode, no difference. I have read elsewhere that Amazon has altered their program in a way that it doesn't play with FF. If I can get an older version of FF I will give it a try.

Hmm, works for me on Windows. Maybe there is a Linux-specific issue.

''Quentin [[#answer-1267674|said]]'' <blockquote> "You can restart Firefox in Safe Mode using either:" I restarted ff in safe mode, no difference. I have read elsewhere that Amazon has altered their program in a way that it doesn't play with FF. If I can get an older version of FF I will give it a try. </blockquote> Hmm, works for me on Windows. Maybe there is a Linux-specific issue.
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Quentin 0 giải pháp 8 câu trả lời
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Câu trả lời hữu ích

I can now download/play videos and amazon music. I went to this website and the instructions nailed it. I am using Ubuntu 19.10 and FF 70.0.1:

http://ubuntuhandbook.org/index.php/2019/10/install-multimedia-codecs-ubuntu-19-10/

I can now download/play videos and amazon music. I went to this website and the instructions nailed it. I am using Ubuntu 19.10 and FF 70.0.1: http://ubuntuhandbook.org/index.php/2019/10/install-multimedia-codecs-ubuntu-19-10/
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James
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The ffmpeg is likely what fixed it as it is needed to fully support the HTML5 players for video, audio, games for example. Firefox has not used anything Gstreamer since 46.0 and later.

The '''ffmpeg''' is likely what fixed it as it is needed to fully support the HTML5 players for video, audio, games for example. Firefox has not used anything Gstreamer since 46.0 and later.
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