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Firefox Crashes everytime troubleshooting page is opened

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"Click the menu button Fx57menu , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open. " Well when I try that firefox crashes. After the program setting somehow changed Firefox did an unwanted update, now any time I try to go to troubleshooting it crashes the program. Not the system just Firefox.

"Click the menu button Fx57menu , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open. " Well when I try that firefox crashes. After the program setting somehow changed Firefox did an unwanted update, now any time I try to go to troubleshooting it crashes the program. Not the system just Firefox.

Chi tiết hệ thống bổ sung

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; InfoPath.3; Media Center PC 6.0; .NET CLR 1.1.4322; rv:11.0) like Gecko

Thông tin chi tiết

FredMcD
  • Top 10 Contributor
4254 giải pháp 59583 câu trả lời
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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

or

Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements +++++++++++++++++++++++++++++++++++++++++++++ Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} or [https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Install Older Version Of Firefox] {web link} Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements] +++++++++++++++++++++++++++++++++++++++++++++ Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Người tạo câu hỏi

Already tried a clean install and still crashing on troubleshooting link. To not delete folders and files I renamed all related to Mozilla FF to old FF and backed them all up to another drive anyway. Still Crashing. Thanks for the response though. I believe after the other snide ones I received from so-called mods and others that it is time I left FF for some other browser any way. After all FF left me years ago and seems to have become a closed group anyway.

Already tried a clean install and still crashing on troubleshooting link. To not delete folders and files I renamed all related to Mozilla FF to old FF and backed them all up to another drive anyway. Still Crashing. Thanks for the response though. I believe after the other snide ones I received from so-called mods and others that it is time I left FF for some other browser any way. After all FF left me years ago and seems to have become a closed group anyway.
FredMcD
  • Top 10 Contributor
4254 giải pháp 59583 câu trả lời
Được đăng

When did this crashing start? After an upgrade? Install any new/upgraded programs?

Did you want to try a prior Firefox version? You are using v57 ?

When did this crashing start? After an upgrade? Install any new/upgraded programs? Did you want to try a prior Firefox version? You are using v57 ?