Scheduled maintenance: Thursday, September 24, between 11:30am and 13:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter

Tìm kiếm hỗ trợ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox & Thunderbird installed on D drive which died. Reinstallation on C drive - 'profile cant be found', both programs

  • 5 trả lời
  • 1 gặp vấn đề này
  • 16 lượt xem
  • Trả lời mới nhất được viết bởi user1378671

more options

I had Firefox and Thunderbird installed the D drive. The D drive died. I try to reinstall on the C drive and it installs but when run says that the profile is not available (same for both programs). I have deleted all reference to mozilla in user>appdata and the same happens. Tried running "firefox -p", with the same resulting message. Back to Opera?

Tất cả các câu trả lời (5)

more options

Try to find %Appdata\Roaming\Mozilla\profiles.ini file and check references to your profile. If you've deleted the profile, you can delete the profiles.ini eventually.

more options

Thanks, but I said I'd done that. It is a fix already in the forum files. After doing that (searching AppData) I actually searched the entire C drive for profiles.ini and ... not there. I think it must be some registry entry? Does someone who writes Mozilla stuff not scour these issues?

more options

I've always used the default location for my profiles, so I don't know whether there is a registry key associated with non-default locations. If you are familiar with RegEdit.exe you could check keys such as:



I think this one is less used:


more options

Found entries there (as above, thanks jscher) and deleted entries entirely, and any others by searching mozilla/firefox/thuderbird but still I get the message that the profile is unavailable.

FIX for me: I had a large disc 'E' drive for storage that I renamed 'D' and Thunderbird now goes. I could not find or get Mozilla to forget that it had an installation on D drive so I had to provide it with one. Worth a look Mozilla?

more options

Firefox and Thunderbird both place their Profiles (user data) on the drive where the operating system is loaded - typically C:/ - regardless of where the user installs the Firefox and Thunderbird programs.

If you have an operating system on D: or E:, that is where Firefox and Thunderbird data files will end up. You need to know what you're doing when you do that. Mozilla doesn't keep you from doing that, but they aren't concerned about "looking" at user done changes / modifications or non-default installations.