Avatar for Username

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Chủ đề này đã được lưu trữ. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

My bookmarks won't sync.

  • 3 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

dbokie
dbokie
more options

I have Sync on both at work and home. They're clearly not syncing, since something I bookmarked while at work isn't here when I get home.

I have Sync on both at work and home. They're clearly not syncing, since something I bookmarked while at work isn't here when I get home.

Tất cả các câu trả lời (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the about:sync-log page via the location/address bar to see if there are error logs available.

You can upload a recent log to this website if the log is too big to put in a reply.

dbokie
dbokie Người tạo câu hỏi
more options

Here's the most recent error log from yesterday

1439255671984 Sync.Tracker.Clients DEBUG Saving changed IDs to clients 1439255671987 Sync.Tracker.Bookmarks DEBUG Saving changed IDs to bookmarks 1439257497715 Sync.SyncScheduler DEBUG Woke from sleep. 1439257497716 Sync.SyncScheduler DEBUG More than 1 client. Syncing. 1439257497749 Sync.Service DEBUG User-Agent: Firefox/39.0.3 FxSync/1.41.0.20150806001005. 1439257497749 Sync.Service INFO Starting sync at 2015-08-10 21:44:57 1439257497752 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1439257497753 Sync.Status INFO Resetting Status. 1439257497753 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1439257497753 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1439257497833 Sync.Service DEBUG User-Agent: Firefox/39.0.3 FxSync/1.41.0.20150806001005. 1439257497833 Sync.Service INFO Starting sync at 2015-08-10 21:44:57 1439257497833 Sync.Service DEBUG Exception: Could not acquire lock. Label: "service.js: sync". No traceback available 1439257497833 Sync.Service INFO Cannot start sync: already syncing? 1439257497841 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1439257497841 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1439257497843 Sync.SyncScheduler DEBUG Next sync in 600000 ms.

Được chỉnh sửa bởi dbokie vào

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That log shows that there is definitely something wrong:

  • 1439257497833 Sync.Service DEBUG Exception: Could not acquire lock.

Try to Disconnect from Sync and Reconnect to Sync again.

Try to delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the current Firefox profile folder: