Firefox Community Forum

Dear Support,

When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails.

I tried multiple way but still nothing received.

Hi

I understand that security is important, but it it is MY account, MY data, MY responsibility.

When you install FireFox on a new device, then you cannot sign in to your account without entering a confirmation code - that is 'crazy'!!

Why is it crazy, well, first of all FireFox / Mozilla know that it's a new device, so how do they suggest that I get to my email on a new device ??

It's the same as asking for a security code when you setup your email - How do you see that I can get my code when setting up the mail app ??

Imagine - god forbid - that you were to loose your phone and computer, you then got a brand new computer - even with a recovery email address, you can still not log in because the recovery email address also requires a confirmation code on a new device!

On my Mozilla account I have turned of 2FA, so why do I need a confirmation code ?

As mentioned, I understand that security is important, so please do not use that argument.

My Mozilla account has been disconnected. When I try to sign in, I enter my email and password, and am then prompted to enter a confirmation code that reportedly was emailed to me. The problem is that no such email arrives. Without that access code, I cannot log in, and syncing does not work. This is not a problem with my spam filter, because that filter is turned off, and I have no difficulty with receiving emails from other senders. How can I either get that access code sent to me, or get logged in without it?

i have a mozilla account i tried to login with my username and password but its asking a code sent in email unfortunately i dont have access to email i thought creating account in mozilla is enough as all my passwords are synced there and password of the email is also synced in this mozilla account need to login for getting the passwords

A mouseover dialog box recently began to appear over formfields in Mozilla. I don't know 'which browser process 'it's coming from. Possibilities include Firefox for Tahoe, Apple Messages, and the Lastpass extension for Firefox. Maybe even Tahoe itself, who knows.

I don't think it's Lastpass because it covers the Lastpass fill prompt ON EVERY FIELD on the browser page.

Note to developers: Dialog boxes always need to show a source LOL.

(Yep, shared the TFA code! )

I have two other Mozilla profiles, one under my second Gmail account, the other under my old work email. How can I access the passwords saved under those profiles?

There are passwords, particularly to my personal Proton email account, that I need to retrieve.

I am unable to sign into my secondary Gmail or my old work email although I have the passwords to them. Program just keeps telling me I have to sign in under my primary account. It's an endless circle. If I try to sign into my work account it tells me to get the code that was emailed to my work account. I do not have access to the work account anymore I just want the Mozilla profile that I created. I don't want access to my old email...