Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The padlock symbol isn't appearing when I proceed to enter my credit card details

  • 1 reply
  • 3 have this problem
  • 4 views
  • Last reply by cor-el

H@Porter
H@Porter
more options

I've noticed since updating firefox to the current version, the secure padlock symbol isn't appearing when I purchase something online. I have made one transaction like this but am now concerned my details aren't safe! Please could you advise me

I've noticed since updating firefox to the current version, the secure padlock symbol isn't appearing when I purchase something online. I have made one transaction like this but am now concerned my details aren't safe! Please could you advise me

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In Firefox 4 you no longer have the Status bar that showed the padlock in previous Firefox versions.
The padlock only shows that there is a secure connection and doesn't guarantee that you are connected to the right server.
So you might still be connected to the wrong server if you make a typo in the URL and someone has claimed that mistyped URL.
The functionality of the padlock has been replaced by the How do I tell if my connection to a website is secure? on the left end of the location bar.

See also:

You can use this extension to get a padlock on the location bar.