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Keyboard and Bluetooth Playback Controls stopped working after FireFox refresh

ronahoover replied
ronahoover

I just refreshed my FireFox and now the playback controls on my keyboard and Bluetooth headset no longer work with Amazon Prime videos. Windows 11.

I just refreshed my FireFox and now the playback controls on my keyboard and Bluetooth headset no longer work with Amazon Prime videos. Windows 11.

All Replies (2)

ronahoover, if you go to Tools menu > Settings and search in the edit box for "Control media via keyboard, headset, or virtual interface" (without the quotes) is this option checked?

If it is not, then you could try checking it and see if that helps restore the global media keys. If this doesn't work straight away, then try restarting the browser.

Rebooted and it solved the problem. Thanks for the help.

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