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Trouble adding an account to Thunderbird using account hub - "exchange auth error"

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  • Last reply by franick
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franick
franick

I am having a issue entering a new email into thunderbird see screen shot for help please.

Thank you

I am having a issue entering a new email into thunderbird see screen shot for help please. Thank you
Attached screenshots

Modified by Wayne Mery

Chosen solution

its all good thank you

Read this answer in context 👍 0

All Replies (6)

Ed
Ed
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Try creating the account this way:

- go to TB menu > Settings > General > Account hub > uncheck 'Create accounts in the new Account Hub'

- go to TB menu > New Account > Email

franick
franick Question owner

Ed

still nt working see attached.

Thanks

Ed
Ed
  • Top 25 Contributor
  • Moderator

franick said
Ed still nt working see attached. Thanks

Is the account corporate or educational?

franick
franick Question owner

Chosen Solution

its all good thank you

Ed
Ed
  • Top 25 Contributor
  • Moderator

franick said
its all good thank you

How did you get it working?

franick
franick Question owner

Like you said for some reason it did not uncheck that box. That was all Your way ry creating the account this way:

- go to TB menu > Settings > General > Account hub > uncheck 'Create accounts in the new Account Hub'

- go to TB menu > New Account > Email


Thank you

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