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Accounts lost

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  • Last reply by Stans

post8
post8
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I am running Thunderbird with numberous accounts.

When I start Thunderbird all accounts have been lost and I am asked to create an email address.

Data seems to be there as it is over 21GB.

How to I repair the accounts and folder structure so they show?

I have a daily backup of my profile, so I can restore 1 day old data. But the issue occurs every few months.

I am running Thunderbird with numberous accounts. When I start Thunderbird all accounts have been lost and I am asked to create an email address. Data seems to be there as it is over 21GB. How to I repair the accounts and folder structure so they show? I have a daily backup of my profile, so I can restore 1 day old data. But the issue occurs every few months.

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Stans
Stans
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Restoring from a backup is the best option. Why it happens every few months is beyond me. Anything could cause corruption of data. We could be looking at third-party software, especially antivirus programs. They are well known for causing havoc with Thunderbird. If you haven't already, I strongly recommend you add Thunderbird's data to your antivirus' exclusions list (whitelist).