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Not receving conformation code sent to my email address

  • 1 reply
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  • 17 views
  • Last reply by Dropa

Study Desk Top
Study Desk Top
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I am trying to change my email address and the dialog demands a conformation code sent to my e-mail address. The ISP on my old email address is hosted is getting to the end of its life and the help desk is not responsive. 

I have checked the spam log and no recent messages from *.mozilla.org appeared.

I have added a *.mozilla.org to the white list and still no email with conformation code is arriving.

Do I just scrap my old membership and start with my new email address?

I am trying to change my email address and the dialog demands a conformation code sent to my e-mail address. The ISP on my old email address is hosted is getting to the end of its life and the help desk is not responsive. I have checked the spam log and no recent messages from *.mozilla.org appeared. I have added a *.mozilla.org to the white list and still no email with conformation code is arriving. Do I just scrap my old membership and start with my new email address?

All Replies (1)

Dropa
Dropa
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There nothing anyone can do here if the email address can't be accessed to get your confirmation reset. You have to create a new account and use that new email address.